Customer service commitment
We care about your special needs
More information about all of our special services can be found under Policies in our Travel Info section.
Whatever your special needs, we want your trip to be smooth and comfortable. It is helpful for us to know if you require any special services surrounding your flight. You can request many special services via our website or by calling Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services), where an agent will be happy to answer any questions you may have.
Alaska Airlines is proud of our unaccompanied minor program. As the parent or guardian of a child traveling alone, you can feel confident that they will be well cared for. You will need to provide the contact information for any adults that will meet your child at their connecting point and destination. To ensure your child is released only to a person you have authorized, we will check the meeting adult's I.D. and obtain a signature.
Onboard, we do our best to make sure your child understands safety information, knows the location of the restroom, and has answers to any other questions he/she may have. If making a connection to another flight operated by Alaska Airlines, Horizon Air, SkyWest Flight Series 3420-3499, PenAir, or Era Alaska, we'll safely escort your child to his/her connecting flight. Please check our website or call Reservations for the specific age qualifications and transfer requirements associated with your particular reservation. If your reservation involves a codeshare partner flight, call Reservations for age requirements.
Completing the automated Guardian Contact Form prior to coming to the airport speeds the process. Online forms are available at alaskaair.com when you book travel directly through our website.
To assist you throughout the airport and onto the aircraft, we provide courtesy wheelchair services upon request. Some locations board and deplane using stairs instead of a jetbridge. If you are unable to ascend or descend the stairway comfortably, we have special passenger lifts and/or portable ramps designed to assist with boarding and deplaning. Please check with your departure gate agent at least one hour early for this service.
We have specially designed aisle chairs to assist customers down the narrow aircraft aisle if needed. For easy transfer into your seat, there are seats on every aircraft with moveable armrests. Once in flight, an onboard wheelchair is available to assist your movement through the cabin. Note: Onboard wheelchairs are not available on CRJ 200 aircraft.
Stowage of mobility devices
Compact mobility devices (such as manual wheelchairs, canes, and walkers) can be taken onboard the aircraft into the passenger cabin. If an item cannot be safely stowed in the cabin, it will be specially tagged, placed in the cargo compartment, and returned promptly at the next stop. Electric wheelchairs must be safely secured in the cargo compartment during flight. Since some spillable batteries contain corrosive material, they often need to be removed and boxed for additional safety. We suggest that you provide written assembly instructions and allow extra time at the gate for disassembly/reassembly of your wheelchair. This helps your flight depart on time and ensures your mobility device is returned to you correctly reassembled.
Portable Oxygen Concentrator service may be arranged for Alaska Airlines and Horizon Air flight numbers 001-999, 2000-2999, and 3420-3499 only. Contact Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services).
For either of these services, a completed Physician's Consent Form must be presented at check-in.
Service animals should be small enough to sit in the lap of the accompanying passenger with a disability or in the personal space of that passenger's seat without invading another customer's seat area. If the service animal does not meet these constraints, or cannot fit safely in the cabin, Alaska will reaccommodate the passenger in a non-discriminatory manner based on applicable contract of carriage provisions and fare rules.
Assistance During Delays
In the event you experience a flight irregularity we have processes in place to assist customers who have expressed their special needs, either directly to our staff or via the booking process. It is always helpful however to let us know how we can best assist you when you arrive at the airport or onboard our aircraft, especially during irregular operations.