Skip to main content
Newsroom

"Highest in Customer Satisfaction Among Traditional Carriers in North America, Nine Years in a Row" in J.D. Power study

Alaska Airlines received the highest numerical score in the J.D. Power 2008-2016 North America Airline Satisfaction Studies. 2016 study based on 10,348 total responses evaluating 4 traditional carriers, and measures the experiences and perceptions of passengers who were surveyed between April 2015 and March 2016. Your experiences may vary.

Highest in Customer Satisfaction

"Highest in Customer Satisfaction with Airline Loyalty Rewards Programs, Three Years in a Row"

Alaska Airlines received the highest numerical score in the J.D. Power 2014-2016 Airline Loyalty Rewards Program Satisfaction Report. 2016 Report based on 3,073 total responses evaluating 7 programs, and measures the experience and perceptions of members who were surveyed March 2015. Your experiences may vary.

Visit jdpower.com.

FlightStats On-Time Performance Award

#1 major North American airline 2010 - 2016

Alaska Airlines has been named the number 1 on-time major North American carrier for the seventh year in a row.

FlightStats Inc., which compiles on-time performance data on millions of flights each year ranked Alaska Airlines first. No other major North American airline has received the prestigious award more times since the Portland-based company launched its on-time awards program in 2009.

FlightStats publishes its On-Time Performance Services Awards annually and evaluates flight data from the top 10 North American airlines. To qualify as on-time, each flight must be completed within 15 minutes of its scheduled arrival.

FlightStats On Time Performance Award Winner

Read more about FlightStats 2016 On-time Performance Award winners

Wall Street Journal

Number 1 overall US carrier

Alaska Airlines was ranked as #1 overall in the Wall Street Journal's Middle Seat column, in its 2016 ranking of the nine biggest U.S. airline carriers.

The Best and Worst Airlines of 2015: The annual scorecard of the nine biggest U.S. carriers shows surprising progress in air travel." The Wall Street Journal (Jan 13, 2016)

International Council on Clean Transportation

Most fuel efficient U.S. airline 2011-2015

The ICCT has ranked Alaska the most fuel-efficient U.S. carrier for domestic operations five consecutive years, crediting Alaska's young Boeing 737 fleet and fuel-saving efforts.

Read more: http://www.theicct.org/us-domestic-airline-fuel-efficiency-ranking-2014.

International Council on Clean Transportation

International Air Transport Association

Platinum status

The International Air Transport Association ranked Alaska Airlines platinum for its Fast Travel implementation, which recognizes airlines that are leading the industry in automating the check-in, boarding and baggage handling process and improving the travel experience for customers. Alaska is the fifth airline in the world to achieve platinum status, and the second North American carrier. Learn more at https://www.iata.org/pressroom/pr/Pages/2015-09-08-01.aspx.

Air Transport World

Airline Market Leader 2016

Alaska Airlines was named “Airline Market Leader” by Air Transport World, a leading magazine serving the needs of the global airline and commercial air transport communities. Alaska is the only U.S. airline honored by the magazine in its 2016 Industry Achievement Awards. Learn more at http://www.news9.com/story/30906732/pentons-atw-announces-2016-airline-industry-award-winners.

Federal Aviation Administration

FAA Diamond Award 2001 - 2014

Alaska Airlines has received the Federal Aviation Administration's Diamond Award for maintenance training excellence for 14 consecutive years. The Diamond Award, the FAA's most prestigious maintenance honor, recognizes Alaska's ongoing commitment to aircraft maintenance and training excellence. The FAA's William O'Brian Maintenance Technician Awards program began in 1991. It provides incentives for aircraft technicians to participate in initial and recurrent training, either on their own or in programs offered by their company. Alaska qualified for a Diamond Award when 100 percent of its aircraft technicians completed training last year.

Forbes Top 100 Employers

Alaska's Best Employers 2015

Alaska was named in the top 100 of America’s Best Employers by Forbes.

The award is based on a survey of 20,000 American workers, who were asked how likely they would be to recommend their employer to someone else and whether they would recommend other employers in their industry. Alaska was one of only three airlines to make the list.

Forbes 2015 Top 100 of America’s Best Employers

Military Transition News

2015 Most Valuable Employer (MVE) for Military

Alaska Airlines was recognized in the May issue of Military Transition News as a Most Valuable Employer for Military®.

"This year's MVE winners prove that companies are working harder than ever before to hire transitioning military and veterans," said Tim Best, CEO, Bradley-Morris, Inc., parent company of CivilianJobs.com. "It's clear they understand, and experience first-hand, the benefits of hiring from a pool of such highly-skilled and dependable candidates. I want to personally thank all of these companies for their commitment to our country's veterans."

The 2015 Most Valuable Employers (MVE) for Military was open to all US-based companies. The winners were selected based on surveys in which employers outlined their recruiting, training and retention plans that best serve military service members and veterans. In addition to being recognized in the May issue of Military Transition News, CivilianJobs.com's worldwide military base newspaper, winning employers will also be displayed on the CivilianJobs.com website.

2015 Most Valuable Employer for Military

Corporate Equality Index

Top score

Alaska Air Group has received a perfect score of 100% on the 2015 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to Lesbian, Gay, Bisexual and Transgendered workplace equality, administered by the Human Rights Campaign Foundation (HRC).

The 2015 CEI rated 971 businesses in the report, which evaluates LGBT-related policies and practices including non-discrimination workplace protections, domestic partner benefits, transgender-inclusive health care benefits, competency programs, and public engagement with the LGBT community.

HRC Corporate Equality Index 2015

Alaska Airlines efforts in satisfying all of the CEI's criteria results in a 100 percent ranking and the designation as a Best Place to Work for LGBT Equality.

"In order to achieve a perfect score, a company has to show a deep and serious commitment to treating their LGBT employees fairly and equally on the job. We also look at whether a company is speaking out in the public square to advocate for LGBT equality here in this country and around the world. Alaska Air Group not only meets these standards, it goes above and beyond the call of duty, making commitment to equality a fundamental aspect of its corporate values." - HRC President, Chad Griffin

Learn more about the HRC and the Corporate Equality Index at hrc.org.

U.S. News and World Report

Best Travel Rewards Program 2015

The Alaska Airlines Mileage Plan was ranked first in the U.S. News and World Report annual survey for 2015. Alaska’s frequent flier program was evaluated against 10 leading airline programs and ranked top because of "its generous elite membership benefits, ease of earning free roundtrip flights and high network coverage". Learn more at http://travel.usnews.com/rankings/travel-rewards/airline-rewards

AirlineRatings.com

Top 20 safest airlines 2016

AirlineRatings.com listed Alaska Airlines in its top 20 safest airlines annual list for 2016. The rating system takes into account the airline’s operational history, incident records and audits from aviation’s governing bodies. Learn more at http://www.airlineratings.com/news/630/who-is-the-worlds-safest-airline-for-2016.

Leadership 500 Excellence Awards

Number 1 large company, 2015

Alaska earned the top spot in the Leadership 500 Awards, honoring the best leadership training programs at the world’s top companies.

Our “Gear Up” initiative won the large-business category, topping efforts from heavyweights such as General Motors, 3M, Costco and Accenture.

#1 Large Company at the Leadership 500 Awards 2015

Airline Business Magazine

2014 Airline Strategy Award

The 2014 Airline Strategy Award for Technology, Environment and Operations given by the London-based Airline Business Magazine. The awards, in its 13th year, are given to companies and executives who show strong leadership and effective management and have clear strategic vision.

Outside Magazine

2014 Best Airline

Alaska Airlines has been selected as Best Airline by Outside Magazine in their annual travel awards, which celebrate the top destinations, companies, products, and travel providers in the US and around the world that inspire people to participate in an active lifestyle. Read more at OutsideOnline.com.

Travel + Leisure

2012 Travel + Leisure Global Vision Award

Alaska Airlines has been selected as a recipient of a 2012 Travel + Leisure Global Vision Award for Sustainability. Introduced in 2005, the Awards recognize the outstanding efforts of individuals and organizations that are working to preserve the world's natural and man-made treasures.

"In the 1990’s, Alaska Airlines pioneered satellite navigation technology that maps the shortest possible flight path, reducing its carbon footprint by 30 percent since 2004. It’s also the first U.S. airline to commit multiple commercial flights to biofuel and, in 2011 alone, in-flight recycling diverted 500 tons of trash from landfills."

Read more.

Air Cargo World

Air Cargo Excellence Award

Alaska Airlines was awarded with an Air Cargo Award of Excellence in Air Cargo World's eighth annual Air Cargo Excellence (ACE) Survey in the "up to 299,999 tonnes" category in March 2012. Alaska Airlines was ranked in the top 10 airlines out of competing carriers from across the globe in the following criteria: customer service, performance, value and information technology. Alaska Air Cargo also received this award in 2011.

Air Cargo Excellence Award

XLA Airline Excellence Awards

Most Improved Airline
Excellence in Web and Technology

Alaska Air Cargo was awarded with "The Most Improved Airline" and "Excellence in Web & Technology" in March 2012 by the Express Delivery and Logistics Association (XLA). Each year, XLA industry members participate in a survey evaluating the performance of each XLA airline member in four different categories: communication, service, website, technology and overall value.

Express Delivery & Logistics Association Award