Flexible travel policies
Hurricane Lowell

We are offering a flexible travel policy if you would like to change or cancel your flight.

Flights may be delayed or canceled. Please monitor your flight status regularly. Sign up for flight notifications and we'll notify you of any last-minute delays, cancellations, or gate changes on your flights by email or text message.

Check airport guides for possible advisories regarding minors 17 and under traveling without an adult and pets traveling in the baggage compartment.

Travel To/From:
Lihue, HI (LIH)
Tickets Purchased On / Before:September 5, 2026
Original Travel Dates:September 6, 2026 - September 20, 2026
New Travel Dates:September 5, 2026 - September 23, 2026
Exception Policy
  • Tickets must be changed or canceled prior to the departure of your original flight.
  • If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance.
  • Your flight can only be rebooked onto Alaska, Hawaiian, Horizon, or SkyWest as Alaska flights.
  • If you purchased a nonrefundable First Class, Main, Saver, or award ticket, you may:
    • Change your trip without a fee. No difference in fare will apply for new travel through September 23, 2026, in the same cabin.
    • Cancel your trip without a fee and choose to deposit the funds into your Account wallet, or receive a credit certificate for future travel.
    • Contact us to receive a credit or change your itinerary to another Hawaiian island (HNL, ITO, KOA, OGG) at no additional cost for new travel through September 23, 2026.
  • This waiver is valid only for tickets issued by Alaska Airlines, which you can identify by a 13-digit ticket number that begins with Alaska Airlines code "027".
Information for Travel Agents

Waiver code: KLIHSTORM0926

My flight was changed or canceled
For guests who are flying on Hawaiian Airlines please call call 1-800-367-5320 or contact us via live chat or text.

If your flight is affected by a schedule change, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

If your new flight schedule was changed by more than one hour, you have some options:
  • Change your flight online to one that better suits your schedule - up to 1 day earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.

If your flight was canceled, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

Otherwise, you have some options:
  • Change your flight online to one that better suits your schedule—up to 7 days earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.
  • Contact us to cancel your trip and receive future travel credit.

And remember, if your plans change at any time, there are no fees to change or cancel Main and First Class fares. A fare difference may apply.

*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancelation, you are not eligible for a refund.
State advisories

Hawaii

Hawaii pet restrictions

Due to strong headwinds at various times of year, Alaska Airlines limits the number of dogs and cats accepted as checked baggage on flights to or from Hawai'i. This restriction does not apply to dogs and cats accepted for travel in the cabin. Please check here for restrictions.