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Advisories
View More View Less Overview My flight was changed or canceled Flexible Travel Policies Country Advisories Airport Advisories Airport check-in Seasonal baggage limits
Plan ahead: Before you fly with us, check for any flexible travel policies and visit our airport guides to stay informed and prepared for your journey.

Traveling with one of our partner airlines? Use the U.S. Department of State's site travel.state.gov to understand any restrictions that may affect your journey.
My flight was changed or canceled
If your flight is affected by a schedule change, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

If your new flight schedule was changed by more than one hour, you have some options:
  • Change your flight online to one that better suits your schedule - up to 1 day earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.

If your flight was canceled, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

Otherwise, you have some options:
  • Change your flight online to one that better suits your schedule—up to 7 days earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.
  • Contact us to cancel your trip and receive future travel credit.

And remember, if your plans change at any time, there are no fees to change or cancel Main and First Class fares. A fare difference may apply.

*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancelation, you are not eligible for a refund.
Flexible travel policies
FAA flight reductions waiver

If your flight is departing November 13–14, 2025, and you have not received communication of a cancellation, it has likely not been impacted by the FAA mandate.

We are offering a flexible travel policy if you would like to change or cancel your flight. Flights may be delayed or canceled. Please monitor your flight status regularly.

Alaska Airlines

Change or cancel your Alaska Airlines flight.

Hawaiian Airlines

To cancel or change your Hawaiian Airlines flight, call 1-800-367-5320 or contact us via live chat or text.

Travel To/From: All locations
Tickets Purchased On / Before:November 06, 2025
Original Travel Dates:November 7, 2025 - November 17, 2025
New Travel Dates:November 6, 2025 - November 24, 2025
Exception Policy
  • Tickets must be changed or canceled prior to the departure of your original flight.
  • No difference in fare will apply for new travel in the same cabin to and from the same city pair.
  • If you purchased your tickets through a third party, such as Expedia, another travel agency, or another airline, contact them directly for assistance.
  • If you purchased a nonrefundable fare or award ticket, including Saver and Main Cabin Basic fares, you may:
    • Change your trip without a fee. No difference in fare will apply for new travel through November 24, 2025, in the same cabin.
    • Cancel your trip without a fee. The funds will be returned as a credit certificate or deposited into your account. For award tickets, points will be deposited back into your account.
  • This waiver is valid for tickets issued by Alaska Airlines and Hawaiian Airlines, which you can identify by a 13-digit ticket number that begins with code "027" or "173".
  • This waiver does not apply to same day confirmed changes.
  • Tickets issued by other airlines with a different carrier code (ticket numbers that don't begin with "027" or "173") are subject to the waiver policy of the other airline.
  • Tickets must be booked and flown within 1 year of the original date of purchase.

Country advisories
United States

Guests transiting through the United States to/from another country must meet U.S. entry requirements for travel.

Please ensure you meet the requirements for entry/transit for all countries in your journey.

  • All travelers must provide contact tracing details.
    • In compliance with the federal mandate, we must collect passenger information to provide to the CDC if needed for contact tracing.
    • To save time please complete this information prior to arriving at the airport for your flight to the United States

Japan

Japan fuel surcharges

Airlines impose fuel surcharges on international tickets, including flights operated by partner airlines under the same flight code. For flights between Japan and North America or Hawaii, if the yen equivalent of Singapore kerosene exceeds 6,000 yen, the surcharge will be applied. If the average price falls below 6,000 yen, the surcharge will not be applied.

Details of Japan fuel surcharges.
Airport advisories
Airport check-in
Check in and access your boarding pass via the Alaska Airlines mobile app, on alaskaair.com, or print your boarding passes at home. If you're checking bags, you'll use our new bag tag stations to print bag tags, add a bag, or pay for your checked baggage. If you are unable to obtain your boarding pass before arriving at the airport, please see an agent for a paper version. Learn more about our streamlined lobby experience.
Seasonal baggage limits
During peak travel periods, we limit the number of bags that can be checked by each passenger to and from some locations. Review our Seasonal baggage limits page for which cities have a baggage restriction in effect.