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Advisories
View More View Less Overview Flexible Travel Policies Country Advisories Airport Advisories Airport check-in Seasonal baggage limits My flight was changed or canceled
Plan ahead: Before you fly with us, check for any flexible travel policies and visit our airport guides to stay informed and prepared for your journey.

Traveling with one of our partner airlines? Use the U.S. Department of State's site travel.state.gov to understand any restrictions that may affect your journey.
Flexible travel policies
Country advisories
United States

Guests transiting through the United States to/from another country must meet U.S. entry requirements for travel.

Please ensure you meet the requirements for entry/transit for all countries in your journey.

  • All travelers must provide contact tracing details.
    • In compliance with the federal mandate, we must collect passenger information to provide to the CDC if needed for contact tracing.
    • To save time please complete this information prior to arriving at the airport for your flight to the United States

Japan

Japan fuel surcharges

Airlines impose fuel surcharges on international tickets, including flights operated by partner airlines under the same flight code. For flights between Japan and North America or Hawaii, if the yen equivalent of Singapore kerosene exceeds 6,000 yen, the surcharge will be applied. If the average price falls below 6,000 yen, the surcharge will not be applied.

Details of Japan fuel surcharges.
Airport advisories
Airport check-in
Check in and access your boarding pass via the Alaska Airlines mobile app, on alaskaair.com, or print your boarding passes at home. If you're checking bags, you'll use our new bag tag stations to print bag tags, add a bag, or pay for your checked baggage. If you are unable to obtain your boarding pass before arriving at the airport, please see an agent for a paper version. Learn more about our streamlined lobby experience.
Seasonal baggage limits
During peak travel periods, we limit the number of bags that can be checked by each passenger to and from some locations. Review our Seasonal baggage limits page for which cities have a baggage restriction in effect.
My flight was changed or canceled
If your flight is affected by a schedule change, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

If your new flight schedule was changed by more than one hour, you have some options:
  • Change your flight online to one that better suits your schedule - up to 1 day earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.

If your flight was canceled, we will move you to the next available flight. If your new flight works for you, great! We'll see you onboard.

Otherwise, you have some options:
  • Change your flight online to one that better suits your schedule—up to 3 days earlier or later.
  • Cancel your trip online and receive a refund* to your original form of payment.
  • Contact us to cancel your trip and receive future travel credit.

And remember, if your plans change at any time, there are no fees to change or cancel Main and First Class fares. A fare difference may apply.

*Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. If you voluntarily canceled your trip and received a future travel credit before the flight cancelation, you are not eligible for a refund.