Policies and rules

Policies

To protect the value of your Board Room membership, we ask you to observe the following membership policies.

Membership

  • Spouse or domestic-partner memberships can be issued in conjunction with paid primary membership. They apply only to a legal spouse or domestic partner. A marriage certificate or proof of relationship is required.
  • Membership expires one year from the date of processing, on the last day of the month. Memberships may be renewed online, by mail, at any Board Room location or over the phone by calling our customer care at 1-800-654-5669.
  • Please renew your membership before the expiration date to avoid repayment of the initiation fee. The initiation fee is nonrefundable.
  • Alaska Airlines® reserves the right to restrict, alter, and/or modify the fees, benefits, services, and lounge locations and hours at any time, with or without written notice to its members.

Member card

  • Membership cards are not transferable and may not be loaned to others. The Board Room concierge will retain a membership card presented by anyone other than the cardholder.
  • Expired membership cards will be retained by the concierge. A temporary membership card will be provided immediately upon renewal or purchase of new membership.
  • If your Board Room membership card is lost or stolen, please contact a concierge at your preferred Board Room location or call customer care to request a replacement card. A replacement fee of $10 USD will be charged at the time of processing.

Access

  • Members may purchase a one-day pass for additional traveling companions, or for guests and family not traveling with the member, at a reduced rate of $20 USD per person (regularly $45 USD per person for nonmembers). Children younger than 2 can accompany an adult member at no charge; children 2 and older need to pay for access.
  • Membership in the Board Room is open to all persons 18 years of age and older, upon application and payment of appropriate dues.
  • To access the Board Room, members and guests must present a valid membership card, same-day ticketed boarding pass on any carrier, and a government-issued photo ID. You may be asked to sign a roster with your name and Board Room account number upon entering affiliated lounges.
  • When not traveling, members and guests may access an Board Room when an Board Room conference room has been reserved 24 hours in advance or during an Board Room-sponsored special event.
  • Members are welcome to bring immediate family (spouse or domestic partner and children under the age of 21) or as many as two guests at no extra charge; however, members must accompany and remain with family and guests at all times.
  • Passengers traveling on a paid First Class or a First Class award ticket (e.g., A, D, F or P class of service) on flights operated by Alaska Airlines have access to Board Room locations only on their day of flight. These fares do not include entrance agreements into other airline clubrooms. To access the Board Room, passengers must show their same-day First Class boarding pass to the Board Room concierge. Passengers traveling on an upgraded ticket booked in U class do not have complementary access to the Board Room.

Board Room house rules

  • Membership cards are not transferable and may not be loaned to others. The Board Room concierge will retain a membership card presented by anyone other than the cardholder.
  • Board Room management reserves the right to deny entrance to any member whose attire is not appropriate for the Board Room setting.
  • Complimentary snacks are one of the benefits of membership; food from outside sources may not be brought into the Board Room.
  • Please do not remove food, beverages or periodicals from the Board Room.
  • In compliance with fire and safety standards, airport luggage carts are not permitted in the Board Room.
  • Quiet pets in carry-on kennels are welcome in the Board Room. The concierge reserves the right to request that a pet be removed from the Board Room in the event it becomes unruly or disruptive to other guests.
  • Smoking, chewing tobacco, and using smokeless tobacco and electronic cigarettes are prohibited in the Board Room.
  • As a courtesy to other guests, please use headphones when using personal devices such as smartphones, laptops and tablets.
  • Children must be accompanied by an adult at all times and must behave in a manner conducive to the quiet atmosphere of the Board Room. The concierge reserves the right to ask the accompanying adult to take a child out of the room if the child becomes unruly or disruptive to other guests.
  • To protect the value of membership by maintaining the highest level of cleanliness and order, members and guests are asked to refrain from placing feet on or reclining across Board Room furniture.
  • Alaska Airlines will not be held responsible for any articles lost or stolen in the Board Room.
  • Board Room hours vary by location and are subject to change. Alaska Board rooms are closed on Christmas Day.
  • The Board Room concierge is limited to serving three complimentary alcoholic beverages to a member or guest per visit.
  • As a courtesy to others, members and guests are asked to restrict cell phone use to designated areas within the Board Room (see concierge for more information).
  • Alaska Airlines may refuse admission to, or revoke the membership privileges of, those who fail to comply with the above guidelines and those who disrupt other members or guests.

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