Alaska Lounge policies and rules

Policies

To protect the value of your Alaska Lounge membership, we ask you to observe the following membership policies.

Membership

  • Discounted memberships for your spouse or domestic partner can be purchased in conjunction with paid primary membership. They apply only to a legal spouse or domestic partner. A marriage certificate or proof of relationship is required.
  • Membership expires one year from the date of processing, on the last day of the month. Memberships may be renewed online, by mail, at any Alaska Lounge location or over the phone by calling our customer care at 1-800-654-5669.
  • Please renew your membership before the expiration date to avoid repayment of the initiation fee. The initiation fee is nonrefundable.
  • Alaska Airlines® reserves the right to restrict, alter, and/or modify the fees, benefits, services, and lounge locations and hours at any time, with or without written notice to its members.

Membership card

  • Membership cards are not transferable and may not be loaned to others. Alaska Lounge concierges will retain a membership card presented by anyone other than the cardholder.
  • Expired membership cards will be retained by the concierge. A temporary membership card will be provided immediately upon renewal or purchase of new membership.
  • • If your membership card is lost or stolen, please contact a concierge at your preferred Alaska Lounge location or call our customer care at 1-800-654-5669 to request a replacement card. A replacement fee of $10 USD will be charged at the time of processing.

Access

  • Members may purchase a one-day pass for additional traveling companions, or for guests and family not traveling with the member, at a reduced rate of $20 USD per person (regularly $45 USD per person for nonmembers). Children younger than 2 can accompany an adult member at no charge; children 2 and older need to pay for access.
  • Membership in the Alaska Lounge is open to all persons 18 years of age and older, upon application and payment of appropriate dues.
  • To access the Alaska Lounge, members and guests must present a valid membership card, same-day ticketed boarding pass on any carrier, and a government-issued photo ID. You may be asked to sign a roster with your name and Alaska Lounge account number upon entering affiliated lounges.
  • When not traveling, members and guests may access an Alaska Lounge when an Alaska Lounge conference room has been reserved 24 hours in advance or during an Alaska Lounge-sponsored special event.
  • Members are welcome to bring immediate family (spouse or domestic partner and children under the age of 21) or as many as two guests at no extra charge; however, members must accompany and remain with family and guests at all times.
  • Passengers traveling on a paid First Class or a First Class award ticket (e.g., A, D, F or P class of service) on flights operated by Alaska Airlines have access to Alaska Lounge locations only on their day of flight. These fares do not include entrance agreements into other airline clubrooms. To access the Alaska Lounge, passengers must show their same-day First Class boarding pass to the Alaska Lounge concierge. Passengers traveling on an upgraded ticket booked in U class do not have complementary access to the Alaska Lounge.

Alaska Lounge house rules

  • Membership cards are not transferable and may not be loaned to others. Alaska Lounge concierges will retain a membership card presented by anyone other than the cardholder.
  • Our management reserves the right to deny entrance to any member whose attire is not appropriate for the Alaska Lounge setting.
  • Complimentary snacks are one of the benefits of membership; food from outside sources may not be brought into the Alaska Lounge.
  • Please do not remove food, beverages or periodicals from the Alaska Lounge.
  • In compliance with fire and safety standards, airport luggage carts are not permitted in any Alaska Lounge.
  • Quiet pets in carry-on kennels are welcome in the Alaska Lounge. The concierge reserves the right to request that a pet be removed from the Alaska Lounge in the event it becomes unruly or disruptive to other guests.
  • Smoking, chewing tobacco, and using smokeless tobacco and electronic cigarettes are prohibited.
  • As a courtesy to other guests, please use headphones when using personal devices such as smartphones, laptops and tablets.
  • Children must be accompanied by an adult at all times and must behave in a manner conducive to the quiet atmosphere of the Alaska Lounge. The concierge reserves the right to ask the accompanying adult to take a child out of the room if the child becomes unruly or disruptive to other guests.
  • To protect the value of membership by maintaining the highest level of cleanliness and order, members and guests are asked to refrain from placing feet on or reclining across Alaska Lounge furniture.
  • Alaska Airlines will not be held responsible for any articles lost or stolen in the Alaska Lounge.
  • Alaska Lounge hours vary by location and are subject to change. Alaska Lounge locations are closed on Christmas Day.
  • Alaska Lounge concierges are limited to serving three complimentary alcoholic beverages to a member or guest per visit.
  • As a courtesy to others, members and guests are asked to restrict cell phone use to designated areas within an Alaska Lounge (see the concierge for more information).
  • Alaska Airlines may refuse admission to, or revoke the membership privileges of, those who fail to comply with the above guidelines and those who disrupt other members or guests.

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