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Redmond/Bend, Oregon Cargo Office

Contact Information

Roberts Field
2522 SE Airport Way
Redmond, OR 97756
Alaska Airlines / Horizon Air Cargo Service Center

Phone: 1-800-225-2752
Voice: (541) 504-7091 evenings and weekends

Airport Directions:
1 mile SE of Redmond, 17 miles north of Bend, 35 miles north of Sunriver.
Terminal Location - West side of airport terminal.

Office Hours

Daily: 6:15 a.m. - 7:00 a.m. | 9:45 a.m. - 11:45 a.m. | 1:00 p.m. - 1:15 p.m.
2:00 p.m. - 3:00 p.m. | 4:15 p.m. - 6:00 p.m. | 6:50 p.m. - 7:00 p.m.

Office is closed if a plane is on the ground

Reminders & Services

 ****RDM Airport will be CLOSED May 2 - May 22, 2016 due to airport runway construction - No cargo booked in or out of RDM during this time****

  • Freezer: No
  • Cooler: No
  • Dangerous Goods Accepted: No
  • Maximum weight 150 lbs.
  • GoldStreak® is handled at the cargo entrance, on the west side of the building near the back fence.
  • Please consult flight schedule for convenient drop off times. If an aircraft is on the ground, cargo customers may be asked to wait until station employees have finished working the aircraft.


Alaska Airlines cannot guarantee the availability of cooling and freezing facilities at origin, destination or enroute points. All perishables must be packaged to withstand a minimum of 48 hours in transit, without refrigeration.

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