Provided by Orbitz for Alaska Airlines
When you make car and hotel reservations here at alaskaair.com — provided by Orbitz, we want you to have the same assurance as you do Our Lowest Price — Guaranteed for airfare.
Hotel Low Price Guarantee Terms and Conditions:
If you book a qualifying prepaid hotel rate on this site, and then find the same room, in the same hotel, for the same dates, at a lower price online, before taxes and fees, we'll refund the difference.
How do I identify a qualifying rate?
Low Price Guarantee is only applicable to pre-paid hotel rates identified with the "Low Price Guarantee" label.
What's the deadline to submit my claim?
Submit your claim to email@example.com before the hotel applies cancellation fees. Note: Some hotels charge a cancel penalty regardless of when the reservation is canceled. The cancellation deadline is listed under hotel policies. Expect a response to your claim within 72 hours.
How is the refund processed if approved?
If the lower rate was found on another site, Orbitz on behalf of Alaska Airlines will refund the difference to the credit card you used to make your hotel reservation in approximately 7-10 business days.
Claim must include the following:
- First Name
- Last Name
- E-mail Address
- Confirm E-mail Address
- Phone Number
- Trip ID
- Hotel Reservation City
- Hotel Name
- Hotel Check-in Date mm/dd/yyyy
- Hotel Check-out Date mm/dd/yyyy
- Amount Paid for Hotel Stay
- Lower Price Web Site
- Lower Price Found
If we are unable to replicate the lower rate, the Orbitz Customer Experience Team will contact you via email to request additional information and documentation (such as a screen shot) to verify the lower on-line rate. Please keep a copy of all such documentation.
Car Rental Low Price Guarantee Terms and Conditions:
The Low Price Guarantee is available to any customer who makes a qualifying car rental booking through the Alaska Airlines Web site.
If you find a lower rate online, before taxes and fees, for the same car brand, same car size, same car category, same transmission, same drive type, same air conditioning type, same fuel source, for the same dates, for the same pick-up and drop-off times, and for the same pick-up and drop-off locations within 24 hours following your confirmed reservation on alaskaair.com, Orbitz will refund the difference after you have completed your travel.
Send an e-mail to firstname.lastname@example.org within 24 hours of your Alaska Airlines hotel or car booking with:
- Trip ID
- Orbitz record locator
- Email address used to book the reservation
- Dates of car rental
- Rate quoted by competitor
- Complete Web address (URL) reflecting the lower rate you found online for the same dates and car rental you booked on alaskaair.com
- Your home address for refund check
Upon verification of the lower car rental rate online, Orbitz will provisionally approve your claim. Once your travel is completed, e-mail your receipt to email@example.com. Orbitz will then mail your refund check approximately 45 business days after your receipt has been received and approved.
If we are unable to replicate the lower rate, the Orbitz Customer Experience Team will deny your claim. If your claim is denied, you may resubmit the claim with the necessary documentation within 24 hours of the original booking. Please keep a copy of all such documentation.
- The Low Price Guarantee applies only to online rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including, but not limited to, AARP, AAA, military, government, or convention rates.
- The Low Price Guarantee does not apply to hotel rooms and car rentals booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms and car rentals booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms and car rentals booked on websites that do not allow you to see the name of the hotel until your reservation is complete.
- The Low Price Guarantee applies to the rate for room nights or car rentals only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment are not eligible.
- Orbitz reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.
- Orbitz will not be liable for the payment of any refunds under the Low Price Guarantee with respect to rates loaded in error by Orbitz or the hotel or car rental company or any printing, typographical, administrative or technological errors in any materials relating to in any materials relating to rates backed by the Low Price Guarantee.
- These Low Price Guarantee Terms and Conditions include and incorporate by reference the standard Alaska Airlines Terms and Conditions and constitute the entire understanding between you and Orbitz relating to your hotel reservation or car rental booking.
- Void where prohibited by law. Orbitz reserves the right to modify or cancel the Low Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Low Price Guarantee Terms and Conditions. Any cancellation will be effective upon removal of references to the Low Price Guarantee and the Low Price Guarantee Terms and Conditions from the Alaska Airlines website.