How do I check in?
The check-in button will be enabled 24 hours prior to your flight's scheduled departure time.
Tap on 'Find a Reservation'
Enter last name and confirmation code
Tap on 'CHECK IN'
How do I remove my boarding pass from Passbook?
Tap on the 'Info' icon located in the bottom right corner
Tap on the 'Delete' button
in the top left corner
Tap on 'Delete' a in the lower part of the screen.
What are the operating system (OS) requirements for the mobile application?
For the iPhone app, you must be running OS 5x or higher. For the Android app, you must be running 2.2 or above. Currently, it is not supported for Android tablets.
How do I add my reservation to the app?
There are two ways to add reservations:
- Manually add your reservation with Last Name and either confirmation code or e-ticket number.
- If you put your reservations in My Trips in My Account on alaskaair.com, when you sign into the app your My Trips will sync to the app.
If I delete cards/trips from the app, does it cancel my flight?
No, at this time you cannot change or cancel flights in the app.
How do I see all of my trips in the app?
There are three ways to "scroll" through your trips:
- Swipe your cards from left to right or right to left.
- Use the dots or 'scrubber' at the bottom of the screen to move between cards.
- Select the 'Trip View' (circle with lines) in the lower right corner of the app. (You can delete non-My Trip cards from this view too.)
How do I see more details about my flight?
Tap the front of the card, to see more information about your flight. To return to the front of the card, tap the card again.
What does "No Data" mean in the status badge?
For non-Alaska Airlines flights, this indicates that the card information cannot be updated by the app.
When does gate information show on the card?
If the gate information is available, it will start showing 3-4 hours from departure time.
How do I check bags/pay for fees?
Complete the check-in process on your mobile device. Once at the airport, see a Customer Service Agent to check bags and pay for baggage, pet, or unaccompanied minor fees.
When does the Check-In button enable?
The Check-In button will enable 24 hours prior to departure.
Which airports are enabled for the Mobile Boarding Pass?
Currently, most TSA airport checkpoints are set up to accept the mobile boarding pass on the iPhone app and the Android app excluding the following: departing out of Mexico or Canada as well as, Adaq, Walla Walla, Bethel, Lewiston, Orlando, Monterrey, Nome, Kotzebue, Petersburg, Pullman, Prudhoe Bay, Sun Valley, Wrangell, and Yakima. If your travel originates in these cities, a paper boarding pass will be required.
Please note: a Mobile Boarding Pass will not be available with a lap infant. Also, if you have a connection and you leave the secure side of the airport, you will need to obtain a paper boarding pass to re-enter the secure area.
How do I access my mobile boarding pass?
Once you have checked in, either via the app, online, or at a kiosk, just select the Boarding Pass button. As long as you have viewed your mobile boarding pass at least once from your iPhone app or Android app, you will be able to access it again whether you are online or offline.
What will be required at the airport when using a mobile boarding pass?
At TSA Checkpoint: Just like using a paper boarding pass, have the barcode image ready on your device at the security checkpoint. Please ensure the entire barcode is visible on the screen and make certain the backlight is on when the barcode is being scanned. You should also have a valid government issued photo ID available for inspection at the Security Checkpoint. Show or scan the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.
At Departure Gate: Have your boarding pass displayed again on your mobile phone once your boarding row is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.