How do I remove an old boarding pass from Passbook?
Tap the 'Info' icon located in the bottom right corner of the pass
Tap the 'Delete' button
in the top left corner of the pass
Tap 'Delete' in the lower part of the screen.
What are the operating system (OS) requirements for the mobile application?
- iPhone — iOS 5x or later.
- Android — 2.2 or later (currently not supported for Android tablets)
- Windows Phone — Version 8 or later
How do I add my reservation to the app?
There are two ways to add reservations:
- Manually add your reservation with Last Name and either confirmation code or e-ticket number.
- If you put your reservations in My Trips in My Account on alaskaair.com, when you sign into the app your My Trips will sync to the app.
If I delete cards/trips from the app, does it cancel my flight?
No, at this time you cannot change or cancel flights in the app.
How do I see all of my trips in the app?
iPhone: Tap the Trips button in the lower left corner of the App to view your trips. In the list view, you can swipe left on a reservation to reveal options to Share, Edit or Remove that reservation. (Remove is only available for trips not synced from My Trips.)
Android: There are three ways to "scroll" through your trips:
- Swipe your cards from left to right or right to left.
- Use the dots or 'scrubber' at the bottom of the screen to move between cards.
- Select the Edit button in the top right corner of the app. (You can delete non-My Trip cards from this view too.)
Windows Phone: You can view all of the trips added to your app in the My Trips section on the main panorama – swipe left or right from the Menu screen to access the My Trips section once you have at least one trip stored in the App.
How do I see more details about my flight?
iPhone: Swipe left and right to switch between flights in a reservation, then tap the Flight Details link for the flight you want to see.
Android: Tap the front of the card, to see more information about your flight. To return to the front of the card, tap the card again.
Windows Phone: Tap on a trip in the My Trips section to open details about the flight(s) in the itinerary. Swipe left or right to view each flight.
What does "No Data" mean in the status badge?
For non-Alaska Airlines flights, this indicates that updated flight status for the flight is not available.
When does gate information show on the card?
If the gate information is available, it will start showing 3-4 hours from departure time.
How do I check bags/pay for fees?
You can now pay fees for baggage, upgrades to First Class, and same-day flight changes (on the day of flight) on your App. Select the option you want during the check-in process and you will be able to pay with credit or debit card. Once at the airport, see a Customer Service Agent to drop off your bags. (At this time, only baggage fee payment is available on the Windows Phone App.)
When does the Check-In button enable?
The Check-In button will enable 24 hours prior to departure.
Which airports are enabled for the Mobile Boarding Pass?
Currently, most TSA airport checkpoints are set up to accept the mobile boarding pass on the iPhone, Android, and Windows Phone app excluding the following: departing out of Mexico, Adak, Calgary, Dillingham, Dutch Harbor, Edmonton, Gustavus, Kodiak, Kotzebue, King Salmon and Petersburg. If your travel originates in these cities, a paper boarding pass will be required.
Please note: if you have a connection and you leave the secure side of the airport, you will need to obtain a paper boarding pass to re-enter the secure area.
How do I access my mobile boarding pass?
Once you have checked in, either via the app, online, or at a kiosk, just select the Boarding Pass button. As long as you have viewed your mobile boarding pass at least once from your iPhone, Android or Windows Phone app, you will be able to access it again whether you are online or offline.
What will be required at the airport when using a mobile boarding pass?
At TSA Checkpoint: Just like using a paper boarding pass, have the barcode image ready on your device at the security checkpoint. Please ensure the entire barcode is visible on the screen and make certain the backlight is on when the barcode is being scanned. You should also have a valid government issued photo ID available for inspection at the Security Checkpoint. Show or scan the barcode at your security checkpoint as you would a paper boarding pass. If the scanner cannot read your barcode, a paper boarding pass will be required.
At Departure Gate: Have your boarding pass displayed again on your mobile phone once your boarding row is called. You will need to show the mobile boarding pass to the gate agent for it to be scanned, as you would a paper boarding pass. If the scanner cannot read your barcode at the gate, a paper boarding pass will be required.