Legal — consumer notices
Notice — overbooking of flights
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline's choosing. If there are not enough volunteers, the airline will deny boarding in accordance with its particular boarding priority. With few exceptions, including failure to comply with the airline's check-in deadlines, persons involuntarily denied boarding are entitled to compensation. The rules for the payment of compensation and the airline's boarding priorities are available at the airline's airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
Baggage — limitation of carrier liability
For most international travel, including domestic portions of international journeys, the airline's liability for loss, delay, or damage to baggage is limited to approximately $9.07 USD per pound/$20.00 USD per kg for checked baggage, and $400 USD per passenger for unchecked baggage, unless a higher value is declared and an extra charge is paid. Where the Montreal Convention applies, the airline's liability for the loss, delay, or damage to baggage is limited to 1,131 Special Drawing Rights per passenger. For travel wholly between points in the US, the airline's liability for loss, delay, or damage to baggage (except for disability devices) is limited to $3,500 per passenger, unless you purchase excess valuation coverage. Special rules and exclusions may apply to certain fragile, valuable, irreplaceable, or perishable articles. Further information is available in our contracts of carriage.
Time limitation for baggage claims
Domestic — Any claim for delay, loss, damage to baggage is barred unless notice of the claim is presented to us within 24 hours after the occurrence of the events giving rise to the claim, and written notice is received by us within 21 days of the occurrence. Any action must be commenced within one year after the occurrence.
International — Any claim for delay, loss or damage to baggage is barred unless notice of the claim is presented in writing to us within seven days (in the case of damage) or 21 days (in the case of delay or loss) after the occurrence of the events giving rise to the claim. Any action must be commenced within two years after the occurrence.
Notice of incorporated terms
Air transportation is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of the transporting carrier which are incorporated by reference into every ticket and made part of the contract of carriage. Incorporated terms include, but are not limited to:
- Our rights to change certain terms of the contract.
- Restrictions on passengers' ability to file a claim or bring an action against Alaska Airlines.
- Rules about reconfirmation of reservations, check-in times and refusal to carry.
- Our rights and limitations on liability for delay or failure to perform service, including schedule changes, substitution of air carrier or aircraft, and rerouting.
- Limits on our liability for personal injury or death of passengers, and for loss, damage or delay of goods and baggage, including fragile or perishable goods, and availability of excess valuation coverage.
You may inspect, or request a free copy of, the full text of these terms at Alaska Airlines ticket counters. You may also obtain a free copy of these terms at alaskaair.com® or by written request to Alaska Airlines, P.O. Box 68900, Seattle, WA 98168-0900.
Changes to contract terms
We reserve the right to amend our contract of carriage at any time. Your travel will be governed by the rules that were in effect on the date you purchased your ticket, although we reserve the right to apply rules currently in effect on the date of your travel where reasonably necessary for operational reasons and where the change in rules does not have a material negative impact upon you.
- This ticket is good for carriage for one year from the date outbound travel commences on the original ticket, except as otherwise provided.
- Scheduled departure times or arrival times are not guaranteed and schedule guarantees form no part of this contract.
- Passenger shall comply with government travel requirements and present exit, entry and other required documents. For international passengers, Alaska Airlines is required to provide passenger information to immigration authorities at your destination country.
- Services performed by Alaska Airlines are subject to (i) provisions contained in the ticket; (ii) applicable tariffs and/or treaties; and (iii) Alaska Airlines' contract of carriage and related regulations that are made a part thereof.
- If there is any inconsistency between the incorporated terms described above and other terms and conditions applicable to this ticket, these incorporated terms govern.
- No agent, servant, or representative of Alaska Airlines has authority to alter, modify or waive any provision of this contract.
Advice to international passengers on limitation of carrier liability
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments, may apply to the entire journey, including any portion thereof entirely within a country. For such passengers, the treaties, including special contracts of carriage embodied in applicable tariffs, govern and may limit the liability of the carrier for death of or injury to passengers, and for destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.
Reservations and boarding passes may be canceled, and you may not be eligible for denied boarding compensation, if you fail to comply with applicable check-in requirements for your flights. For more information, view check-in and boarding cut-off times online at alaskaair.com. In addition, your onward and/or return reservation may be canceled for failure to meet these check-in requirements or fly each segment of your itinerary.
ALASKA AIRLINES RESERVES THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON FOR ANY REASON, INCLUDING ACQUIRING A TICKET IN VIOLATION OF APPLICABLE LAW OR TARIFFS, RULES (INCLUDING MILEAGE PLAN CONDITIONS OF MEMBERSHIPS), OR REGULATIONS, AND FOR UNRULY OR DISRUPTIVE BEHAVIOR.