Request missing credit
Request missing Mileage Plan™ credit
If you did not enter your Mileage Plan™ number in advance, or your miles haven't posted, you can still request Mileage Plan™ credit. Not sure if you've received credit? Check your account.
Eligibility for Missing Credit
Before requesting missing credit, please allow 7 days after your Alaska flight date and 14 days after your partner flight date. In addition:
- To credit Alaska Airlines flights, travelers must have been a Mileage Plan™ member within 6 months of the travel date.
- Online requests for Alaska Airlines flights must be received within 11 months of travel.
- You may request credit for Alaska Airlines flights within 12 months of your travel date by contacting Customer Care.
- To credit partner airline flights, travelers must have been a Mileage Plan™ member at time of travel
- Partner airline credit must be requested by 6-9 months from travel date. View partner airline information for specifics.
- Mileage accrual for travel on Alaska Airlines or any of its participating travel partners does not apply to certain ticket types and rates.
- Some sub-contract service flights are not eligible for mileage credit.
Alaska Airlines reserves the right to determine the eligibility of new fare types for mileage credit as they become available.
How to Request Missing Credit
Use the Mileage Credit Request Form to request credit for eligible American Airlines or Alaska Airlines flights (including flights operated by Horizon Air, PenAir to and from Dutch Harbor, and Skywest flight series 3300-3499).
To request credit for car rentals, please contact the car rental agencies directly.
For all other partner activity, please email the following documents to firstname.lastname@example.org:
- Air Travel - a copy of the passenger receipt and at least one boarding pass.
- Hotel - a copy of the hotel folio or bill.
Please note that each of our partners generally require that credit be requested within 6-9 months of the partner activity.