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Earn and use miles

Request missing Mileage Plan™ credit

If you did not enter your Mileage Plan™ number in advance, or your miles haven't posted, you can still request Mileage Plan™ credit.
Not sure if you've received credit? Check your account.

Missing credit for air travel on Alaska Airlines

Travel on Alaska Airlines includes flights operated by Virgin America (1000-1999), Horizon Air (2000-2999), Skywest (3300-3499), and PenAir to and from Dutch Harbor

Request credit online

Please allow 7 days after your Alaska Airlines flight before requesting credit.

To be eligible for crediting, you must request credit within 11 months of travel.
Earn on Alaska

Missing credit for air travel on a partner airline

If you have flown a partner airline, and have not received your miles, you may be able to request credit online. For partner airline flights that aren't eligible for online requests, please send a copy of your passenger receipt and at least one boarding pass to:

Alaska Airlines Mileage Plan
PO Box 13670
Des Moines, WA 98198-1009

Email Address: mileage.plan@alaskaair.com.

Please allow 14 days after your partner airline flight before requesting credit.

To be eligible for partner airline crediting, you must have been a Mileage Plan member at the time of travel, and request credit within 6-9 months of travel (varies by airline).

View our partner airlines

Missing credit for car rentals

To request credit for car rentals, please contact the car rental agencies directly.

Please allow 30 days after your car rental before requesting credit.
View our car rental partners

Missing credit for hotel stays

Request credit by contacting the hotels directly.

To request credit for all other hotel stays, please send a copy of your hotel folio or bill to:

Alaska Airlines Mileage Plan
PO Box 13670
Des Moines, WA 98198-1009
Email Address: mileage.plan@alaskaair.com.

Missing credit for financial partners

To request missing credit from your Alaska Airlines credit card, please contact Customer Care.

View our financial partners

Missing credit for everyday partners

Request credit by contacting Mileage Plan Shopping and Mileage Plan Dining directly.

To request missing credit from any of our other everyday partners, please send a copy of your receipt to:

Alaska Airlines Mileage Plan
PO Box 13670
Des Moines, WA 98198-1009
Email Address: mileage.plan@alaskaair.com.

View our everyday partners