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Membership benefits FAQ

Get answers to our most commonly asked questions regarding Mileage Plan™ benefits.

Where can I find my Mileage Plan number?
Your Mileage Plan number can be retrieved the following ways:
  • Log into your Account.
  • If you are the primary cardholder of an Alaska Airlines credit card, your number is located on the back of your card below the signature box.
  • Call Guest Care at 1-800-654-5669, Monday - Friday, 7:00am - 7:00 p.m. PT and Saturday, 8:00am - 5:00 p.m PT.
Can I transfer miles from my American AAdvantage or other frequent flyer program accounts?
Mileage transfers are not allowed between different airline frequent flier programs. While we offer air travel awards for travel on our partner airlines, we each maintain separate, individual mileage earning programs.
Can I transfer miles from my own Mileage Plan account to another Mileage Plan account?
Our Transfer Miles program offers the ability to transfer miles between different Mileage Plan accounts, for a fee.
Do my miles expire?

Mileage Plan miles do not expire

If miles don’t expire, does that mean my account will remain active indefinitely?

For account security purposes, we will continue to lock accounts that have been inactive for more than 2 years. If your account has been locked due to inactivity, call Guest Care to verify your identity, and they’ll reactivate the account for you. All miles in the account will still be there for you to use.