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Additional FAQs Membership benefits Earning miles Using miles Elite status Upgrades Alaska Airlines credit cards Alaska's Famous Companion Fare™
Alaska Airlines credit card frequently asked questions

Get answers to our most commonly asked questions regarding our Alaska Airlines credit cards.

When will my new account bonus miles post to my Mileage Plan™ account?

Bonus miles will post to the primary cardholder's Mileage Plan™ account approximately 6 to 8 weeks after spending the required amount on purchases within 90 days from account opening.

Why didn't I receive the advertised amount of bonus miles?

Offers may vary based on the unique Alaska Airlines credit card product. Please refer to the offer details of the promotion.

When can I expect my Alaska Airlines credit card miles to appear on my account?

Alaska Airlines credit card miles earned within a given billing cycle post to your Mileage Plan™ account 7-10 days after the credit card statement closes. The mileage credit given is dependent upon the amount spent on purchases during that particular billing cycle and not according to the payment amount made towards your bill. To view your mileage accrual, please sign into your My account.

My spouse and I share the Alaska Airlines credit card, but only one of us is receiving miles.

All qualifying miles from credit card spend are deposited in the primary cardholder's Mileage Plan™ account. Miles can be redeemed for tickets for anyone you want.

Will I earn miles for a balance transfer?

You will not earn miles for any balance transfers or cash advances made with your Alaska Airlines credit card account or for using the Bank of America-issued convenience checks.

Why aren't my miles posting?
  • In order for your credit card miles to post to your Mileage Plan™ account, the name on your credit card must match the name listed in your Mileage Plan™ account. If you've updated or changed your name with your card issuer, please contact Alaska Airlines customer care at 1-800-654-5669 to have it updated in your Mileage Plan™ account. It is important to use your legal first and last name because your Alaska Airlines Mileage Plan™ account is linked to your legal forms of identification required for travel.
  • If you didn't provide your existing Mileage Plan™ number during the Alaska Airlines credit card application process, one was automatically assigned to you. Check the number located under your name on your credit card. To combine or remove duplicate Mileage Plan™ account, please contact Alaska Airlines customer care at 1-800-654-5669.
Why were Alaska Airlines credit card miles subtracted from my Mileage Plan™ account?

If you purchased items with your Alaska Airlines credit card and later returned them, the miles you earned on those purchases will be deducted from your Mileage Plan™ account.

When is my credit card anniversary date? Or in other words, where is my new companion fare discount code?

Eligible Visa® primary cardholders whose accounts are open with active charging privileges on their account anniversary, will receive a Companion Fare Discount Code within the first 2 billing cycles after the anniversary date each year. Typically, your account anniversary will fall approximately 6 to 8 weeks after the date on which you originally open your credit card account. The Companion Fare Discount code will be credited to the primary cardholder's Alaska Airlines Mileage Plan™ account. Annual spend requirement may be required.

How do I get my 20% rebate on inflight purchases?

Cardholders will earn 2 Miles for every $1 spent on eligible Gas, Cable and Streaming Services and Local Transit (including Ride Share). These include purchases billed under the following four-digit numbers referred to as a Merchant Category Code (MCC):

  • Service Stations (MCC 5541)
  • Automated Fuel Dispensers (MCC 5542)
  • Marinas, Marine Service, and Supplies (MCC 4468)
  • Fuel Dealers – Fuel Oil, Wood, Coal, and Liquefied Petroleum (MCC 5983)
  • Cable, Satellite and Other Pay Television/Radio/Streaming Services (MCC 4899)
  • Digital Goods Media – Books, Movies, Digital artwork/images, Music (MCC 5815)
  • Local and Suburban Commuter Passenger Transportation, Including Ferries (MCC 4111)
  • Passenger Railways (MCC 4112)
  • Taxicabs and Limousines (including Ride Share) (MCC 4121)
  • Bus Lines (MCC 4131)
  • Tolls and Bridge Fees (MCC 4784)

Merchants are assigned an MCC based on their primary line of business. We do not determine which MCC a merchant chooses to classify itself. Some merchants or purchases may use a third-party process that does not bill using the above noted MCCs and will not qualify for 2 Miles for every $1 spent. Those purchases will earn 1 Mile for every $1 spent.

If you have a question regarding what MCC a merchant billed under, you can call the number on the back of your card used to make the purchase and a representative can assist you.

How can I use priority boarding?

Primary cardholders, authorized users and co-applicants of the Card who have an open account at the time of travel and up to 6 guests traveling on the same reservation are eligible for priority boarding when their tickets are purchased with their Card to qualify for this benefit. Priority boarding is only available on flights marketed by Alaska Airlines and operated by Alaska Airlines, Horizon Air, or SkyWest.

What group will I board with as an eligible cardholder?

Eligible cardholders and their traveling companions will board in Group C.