Using Mileage Plan miles frequently asked questions

Get answers to our most commonly asked questions regarding using miles.

Currently, you may redeem Mileage Plan™ miles for air travel on Alaska Airlines and any of its airline partners or for magazine subscriptions through our Magazines for Miles program.
Award tickets may be booked online for travel on Alaska Airlines and most partners. Most other travel can be booked over the phone through our reservations call center. Please visit our Airline Partners section and check your preferred airline for booking instructions.

Award travel is subject to applicable taxes and fees. For travel within the United States, this is generally limited to the September 11 security fee of $5.60 per one-way. For international travel, taxes may be significantly more.

Service fees - you may be also be subject to one or more of the following:
  • $15 nonrefundable call center booking fee — for new awards booked over the phone.
  • $25 nonrefundable partner award fee — applies to all awards using one of our airline partners
  • $125 change/cancellation fee* — applies to changes/cancellation made within 60 days of travel.
* Change/cancellation fees are waived for when change/cancellation is made at least 60 days before travel.
Most award reservations may be changed online. Other award travel changes may be made through our reservations call center at 1-800-252-7522. Please visit our Airline partners section and check your preferred airline for contact information.
Award reservations may be canceled online or through our reservations call center at 1-800-252-7522.
Yes. Once you have canceled your ticket, and paid the cancellation fee, and requested that the miles be redeposited, your miles will go back into your account, and any taxes paid will be refunded. The call center booking fee, and the partner award fee are nonrefundable.

Money & Miles awards work a little differently. Because these are essentially discounts off of a purchased fare, the rules of the purchased fare apply. If you choose to cancel a Miles & Money award, the miles will be redeposited as above, but the monetary value of the ticket will only be refunded if you have purchased a refundable fare. Otherwise, you will receive the value of the unused ticket as a credit for future purchase.