Get answers to our most commonly asked questions regarding using miles.
Currently, you may redeem Mileage Plan miles for:
Mileage plan miles are referred to as award travel, or award tickets, when
redeemed for travel. Award tickets may be
Award travel is subject to applicable taxes and fees. For travel within the United States, this is generally limited to the September 11 security fee of $5.60 per one-way. For international travel, taxes may be significantly more.
You may be also be subject to one or more of the following service fees:Most Mileage Plan award reservations may be changed online. Other award travel changes may be made through our reservations call center at 1-800-252-7522.
If you're unable to travel, you must notify us before the flight departs. If you do not, your trip will be canceled and your ticket value forfeited.
Award reservations may be
If you're unable to travel, you must notify us before the flight departs. If you do not, your trip will be canceled and your ticket value forfeited.
Yes. Once you have canceled your ticket your miles will go back into your account, and any taxes paid will be refunded. The call center booking fee, and the partner award fee are nonrefundable.
If you're unable to travel, you must notify us before the flight departs. If you do not, your trip will be canceled and your ticket value forfeited.
Miles can be used to upgrade to First Class, subject to space
availability. Fare class restrictions apply. Learn more
You cannot redeem miles for Premium Class; however, you may purchase a Premium Class seat when traveling on an award ticket. Main Cabin awards are eligible for complimentary upgrades upon availability based on elite status level and booking class.