Complimentary upgrades

Being upgraded to a better seat is one popular perk of Mileage Plan™ elite status. We are committed to offering one of the most generous upgrade policies in the industry, and ensuring that we continue recognizing our top members with the benefits you value most.

First Class upgrades

Our Mileage Plan™ program offers unlimited complimentary upgrades to First Class as a benefit of elite status. To be eligible for complimentary upgrades, your qualifying Mileage Plan number must be in the reservation, and flight miles must be credited to Mileage Plan.

How do complimentary upgrades work?

Fares that qualify for immediate upgrade

Certain fares are eligible for immediate upgrade into First Class, provided space is available. To ensure you are purchasing a fare that qualifies for your desired upgrade, and to view available upgrade space1, please use the "Upgrade type" preference selection filter on the advanced search booking form when shopping for flights.

Qualifying fares for immediate upgrade
Elite level
MVP® members Y, S, or Z* fares
MVP® Gold members Y, S, B, M, or Z* fares
MVP® Gold 75K members Y, S, B, M, H or Z* fares

1 Complimentary upgrades are booked into "U" class of service and are subject to availability as "U" class may not be available on all flights.
* Z = refundable Main Cabin awards.

If you have purchased the qualifying fare for your elite level, and upgrade space is available on your flight, you will be upgraded immediately. If there are no upgrades available for your flight, you will be placed on the upgrade waitlist, and cleared in the order placed on the upgrade waitlist as upgrade space becomes available.

Upgrade window for discounted fares and nonrefundable awards

If you have purchased one of our discounted fares that does not qualify for immediate upgrade, you will be placed in a request queue until your upgrade window. When your upgrade window opens, your elite tier group will have upgrades cleared in the order of fare class booked. If there are no upgrades available for your flight, you will be placed on the upgrade waitlist in order of fare class booked.

Upgrade windows for discounted fares and nonrefundable awards

Upgrade windows for discounted fares and nonrefundable awards
Elite level MVP members MVP Gold members MVP Gold 75K members
Upgrade windows 48 hours prior to departure 72 hours prior to departure 120 hours prior to departure
Fare class order B, M, H, Q, L, V, N, K, G, T, R, W H, Q, L, V, N, K, G, T, R, W Q, L, V, N, K, G, T, R, W

Once within the upgrade window above, if an upgrade is available on your flight, you will be upgraded immediately. If there are no upgrades available for your flight, you will remain on the waitlist until one is available.