You are now signed out.Sign back in
Overview Account Wallet Credit certificates Discount and companion codes Gift certificates

What are credit certificates?

When you cancel or change a nonrefundable Alaska Airlines ticket, you can choose to receive any remaining ticket value as a credit certificate for future travel.

Certificates are valid for 12 months from the issue date of your original ticket, or 30 days from the date of exchange or cancellation, whichever is greater.

Receiving a credit certificate

Credit certificates are issued via an email from service@iflyalaska.com containing your certificate code and PIN. Both the certificate code and PIN are needed to use or view your credit balance.

Save the email for your records. Check certificate balance


Finding your credit certificate

Search for "service@ifly.alaskaair.com" in your email inbox.
The subject lines will be “Your Alaska Airlines credit certificate”.


How to use your credit certificate.

You will enter your credit certificate and PIN on the payment page of our full site. Credit certificates cannot be used on the mobile site or app.

  1. Shop for flights on the alaskaair.com full site. 
  2. Once you’ve made your selection(s), proceed to the payment page.
  3. On the Payment page, under the wallet and certificates section, select Use certificates or gift cards. If you want to use more than six certificates, deposit them into your wallet first.
  4. Enter your certificate code and PIN.

If you have multiple certificates, remember to match the PIN to the correct certificate.
Any remaining balance stays on your certificate until it expires. If the certificate balance is less than the total due, a credit card will be required for the remainder of the purchase. 

Using certificate on payment page


Deposit credit certificates into your wallet.

The easiest way to store and use credit certificates is to deposit them into your wallet. They can be tracked in your account and the balance applied together with other wallet funds on the Payment page.

Deposit a certificate

Deposit a certificate


Credit certificate expiration

Credit certificates must be used to purchase a new ticket before the expiration date passes. Travel can take place up to 11 months later, but the ticket must be purchased with the credit before the expiration date.

You can find the expiration date on your credit certificate email, or if you've deposited them into your wallet, you can find the expiration date under 'Available funds'.

expiration date is in the credit certificate email


Credit certificate terms and conditions

  • Credit certificate values are displayed and calculated in US dollars (USD).
  • You can apply credit certificates on alaskaair.com on flights operated by Alaska Airlines and our partner carriers.
  • You may redeem credit certificate(s) when purchasing a new ticket online at alaskaair.com on or before the expiration date. Actual travel may extend past the expiration date.
  • Credit certificates may only be redeemed through www.alaskaair.com and may not be redeemed through a travel agency or any other channel.
  • You may redeem credit certificates toward the fare, plus applicable taxes and government-imposed fees, on any new ticket. You must pay any service charges, change fees, and/or checked baggage fees using another form of payment.
  • Credit certificates cannot be used to purchase Alaska Airlines air cargo services, Lounge membership, onboard services, food or beverages, goods or services offered by Mileage Plan™ partners, gift certificates, trip protection, or hotel and car reservations.
  • You may redeem up to six credit certificates toward one travel reservation. If your credit certificates are insufficient to cover the full cost of your new ticket, you can pay the difference using a credit card or other form of payment. If the new ticket price is less than the amount on your credit certificates, a credit balance will remain on your certificate until it is decreased to zero.
  • Your credit certificate will remain valid for 12 months from the issue date of your original ticket, or 30 days from the date of exchange/cancellation (whichever is greater).
  • Credit certificates cannot be redeemed for cash, check, or gift certificates and cannot be credited back to a charge card.
  • Credit certificates are not available when canceling or exchanging award, non-revenue or industry tickets.
  • You may accrue miles on tickets purchased with a credit certificate, subject to the Mileage Plan conditions of membership.
  • Credit certificates are non-transferable and will be forfeited if bartered or sold.
  • Credit certificates are forfeited if they were obtained or used in illegally or fraudulently, or if they were obtained through unauthorized persons or channels.
  • If credit certificates were used for payment in violation of these terms and conditions or of applicable law, you must provide an alternate form of payment before being allowed to travel, or your ticket may be canceled.
  • Alaska Airlines reserves the right to change these terms and conditions at any time and at their sole discretion.