Using travel credits, gift certificates and discount codes

The best way to keep track of gift and credit certificates is by depositing them directly into your wallet. You will need the code and associated PIN to deposit your certificate.

Gift certificates, credit certificates or wallet funds can be used on the payment page, after you have selected your flight itinerary and before submitting your credit card information.

Use wallet funds will display your balance if you are logged into your account.

Travel credits, whether kept in credit certificate form, or deposited into a wallet have an expiration date.

Credit certificates and expiring wallet funds must be used to purchase a new ticket before the expiration date passes. Travel can take place up to 11 months later, but the ticket must be purchased with the credit or funds before the expiration date.

If your travel credit was issued as a credit certificate, the expiration will be in the email you received..

If the travel credit was issued or deposited to a wallet, you can find the expiration date by logging into your account, selecting 'Wallet activity' from the left-hand navigation, and choosing 'Available funds' from the wallet drop-down list.

Discount and companion fare codes must be entered prior to searching for flights. Enter these codes into the field labeled Discount or companion fare code on the booking form.