You are now signed out.Sign back in

Accessible travel services

For the best travel experience when requesting these services: 

  • Make reservations as early as possible and request services while booking online, or call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).
  • Arrive at the airport at least 2 hours prior to departure.
  • Let us know about any special requirements - at check-in, in the boarding area, and on the aircraft.

Download our free mobile app called Fly for All, designed for those with cognitive and developmental disabilities, first-time flyers, and unaccompanied minors. Download Fly for All on the App Store "This indicates a link to an external site that may not meet accessibility guidelines." and Google Play "This indicates a link to an external site that may not meet accessibility guidelines.".

View the U.S. Department of Transportation (USDOT) Airline Passengers with Disabilities Bill of Rights. "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites."

Airport accessibility Developmental and intellectual disabilities Hearing Mobility Oxygen and respiratory devices Seating Service animals Vision Other accessible services Website accessibility statement TSA Cares program Canadian Accessibility Plan Questions and concerns

Airport accessibility - getting onboard

At the airports we serve, there are three possible options for getting from the boarding area onto the aircraft (or from the aircraft into the airport):

  • A jet bridge - an enclosed walkway that directly connects the airport terminal to the plane
  • Boarding ramp - movable ramps that lead from the ground up to the door of the plane
  • Stairs - movable stairs that lead from the ground up to the door of the plane

Both the existing airport facilities and the aircraft flown can impact which boarding option is available for your flight.

No matter whether jet bridges, boarding ramps, or stairs are used, we offer help to anyone using a wheelchair or other mobility devices. Learn about how to get boarding assistance at the airport and boarding the aircraft.

To see which boarding experience you can expect during your trip, find specific information for the airports you'll visit in the table below.

Airport Airport accessibility
Adak (ADK) Boarding ramp or stairs are used to board and exit planes here.
Alajuela Province (SJO) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Albuquerque (ABQ) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Anchorage (ANC) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Atlanta (ATL) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Austin (AUS) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Baltimore (BWI) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Barrow (BRW) A boarding ramp or stairs are used to board and exit planes here.
Belize (BZE) Only stairs are used to board and exit planes here.
Bellingham (BLI) Boarding ramp or stairs are used to board and exit planes here.
Bethel (BET) Boarding ramp or stairs are used to board and exit planes here.
Billings (BIL) Boarding ramp or stairs are used to board and exit planes here.
Boise (BOI) A boarding ramp or stairs are used to board and exit most planes here; a jet bridge is available for Alaska flights.
Boston (BOS) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Bozeman (BZN) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Burbank (BUR) A boarding ramp or stairs are used to board and exit planes here.
Calgary (YYC) Jet bridges are used to board and exit planes here. On rare occasions,a boarding ramp or stairs may be used when a jet bridge isn't available.
Cancun (CUN) Both jet bridges and a boarding ramp or stairs are used to board and exit planes here.
Charleston (CHS) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Chicago (ORD) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Cincinnati (CVG) Jet bridges are used to board and exit planes here.
Cleveland (CLE) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Columbus (CMH) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Cordova (CDV) A boarding ramp or stairs are used to board and exit planes here.
Dallas (DAL) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Dallas (DFW) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Denver (DEN) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Detroit (DTW) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Dillingham (DLG) Boarding ramp or stairs are used to board and exit planes here.
Dulles (IAD) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Edmonton (YEG) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
El Paso (ELP) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Eugene (EUG) Boarding ramp or stairs are used to board and exit planes here.
Everett (PAE) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Fairbanks (FAI) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Fort Lauderdale (FLL) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Fort Myers (RSW) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Fresno (FAT) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Great Falls (GTF) Boarding ramp or stairs are used to board and exit planes here.
Guadalajara (GDL) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Guatemala City (GUA) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Gustavus (GST) Boarding ramp or stairs are used to board and exit planes here.
Helena (HLN) Boarding ramp or stairs are used to board and exit planes here.
Houston (IAH) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Idaho Falls (IDA) Boarding ramp or stairs are used to board and exit planes here.
Indianapolis (IND) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Jackson (JAC) Boarding ramp or stairs are used to board and exit planes here.
Juneau (JNU) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Kalispell (FCA) Boarding ramp or stairs are used to board and exit planes here.
Kansas City (MCI) Jet bridges are used to board and exit planes here. On rare occasions,a boarding ramp or stairs may be used when a jet bridge isn't available.
Kauai (LIH) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Kelowna (YLW) Boarding ramp or stairs are used to board and exit planes here.
Ketchikan (KTN) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
King Salmon (AKN) Boarding ramp or stairs are used to board and exit planes here.
Kodiak (ADQ) Boarding ramp or stairs are used to board and exit planes here.
Kona (KOA) Boarding ramp or stairs are used to board and exit planes here.
Kotzebue (OTZ) Boarding ramp or stairs are used to board and exit planes here.
Las Vegas (LAS) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Liberia (LIR) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Loreto (LTO) Boarding ramp and stairs are used to board and exit planes here.
Los Angeles (LAX) Jet bridges, boarding ramp or stairs, and shuttle buses are used to board and exit aircraft here.
Los Cabos (SJD) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Manzanillo (ZLO) Boarding ramp or stairs are used to board and exit planes here.
Maui (OGG) Jet bridges are used to board and exit planes here. On rare occasions,a boarding ramp or stairs may be used when a jet bridge isn't available.
Mazatlan (MZT) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Medford (MFR) Boarding ramp or stairs are used to board and exit planes here.
Miami (MIA) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Milwaukee (MKE) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Minneapolis (MSP) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Missoula (MSO) Boarding ramp or stairs are used to board and exit planes here.
Monterey (MRY) Boarding ramp or stairs are used to board and exit planes here.
Nashville (BNA) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Nassau (NAS) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
New Orleans (MSY) Jet bridges are used to board and exit planes here. On rare occasions,a boarding ramp or stairs may be used when a jet bridge isn't available.
New York (JFK) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Newark (EWR) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Nome (OME) A boarding ramp or stairs are used to board and exit planes here.
Oahu (HNL) Jet bridges are used to board and exit planes here. On rare occasions, boarding ramp or stairs may be used when a jet bridge isn't available.
Oakland (OAK) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Oklahoma City (OKC) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Omaha (OMA) Jet bridges are used to board and exit planes here. On rare occasions,a boarding ramp or stairs may be used when a jet bridge isn't available.
Ontario (ONT) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Orlando (MCO) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Palm Springs (PSP) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Pasco (PSC) A boarding ramp or stairs are used to board and exit planes here.
Petersburg (PSG) A boarding ramp or stairs are used to board and exit planes here.
Philadelphia (PHL) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Phoenix (PHX) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Pittsburgh (PIT) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Portland (PDX) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Prudhoe bay (SCC) Boarding ramp or stairs are used to board and exit planes here.
Puerto Vallarta (PVR) Jet bridges are used to board and exit planes here. On rare occasions,a boarding ramp or stairs may be used when a jet bridge isn't available.
Pullman (PUW) Boarding ramp or stairs are used to board and exit planes here.
Raleigh (RDU) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Redding (RDD) Boarding ramp or stairs are used
Redmond (RDM) Boarding ramp or stairs are used to board and exit planes here.
Reno (RNO) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Sacramento (SMF) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Salt Lake City (SLC) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
San Antonio (SAT) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
San Diego (SAN) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
San Francisco (SFO)

Jet bridges, boarding ramp or stairs, and shuttle buses are used to board and exit aircraft here.

San Jose (SJC) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
San Luis Obispo (SBP) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Santa Ana (SNA) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Santa Barbara (SBA) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Seattle (SEA) Jet bridges, boarding ramp or stairs, and shuttle buses are used to board and exit aircraft here.
Sitka (SIT) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Sonoma (STS) Boarding ramp or stairs are used to board and exit planes here.
Spokane (GEG) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
St Louis (STL) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Steamboat Springs (HDN) Boarding ramp or stairs are used to board and exit planes here.
Sun Valley (SUN) Boarding ramp or stairs are used to board and exit planes here.
Tampa (TPA) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Tucson (TUS) Jet bridges are used to board and exit planes here. On rare occasions,a boarding ramp or stairs may be used when a jet bridge isn't available.
Vancouver (YVR) Both jet bridges and boarding ramp or stairs are used to board and exit planes here.
Victoria (YYJ) Boarding ramp or stairs are used to board and exit planes here.
Walla Walla (ALW) Boarding ramp or stairs are used to board and exit planes here.
Washington (DCA) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Wenatchee (EAT) A boarding ramp or stairs are used to board and exit planes here.
Wichita (ICT) Jet bridges are used to board and exit planes here. On rare occasions, a boarding ramp or stairs may be used when a jet bridge isn't available.
Wrangell (WRG) Boarding ramp or stairs are used to board and exit planes here.
Yakima (YKM) Boarding ramp or stairs are used to board and exit planes here.
Yakutat (YAK) Boarding ramp or stairs are used to board and exit planes here.
Zihuatanejo (ZIH) Boarding ramp or stairs are used to board and exit planes here.