Accessible services

At Alaska Airlines, we strive to make your travel experience as easy, safe, and comfortable as possible.

To help us offer you the best travel experience:

  • Make reservations as early as possible. You can request services online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements—at check-in, in the boarding area, and on the aircraft.

We offer assistance for our passengers who are deaf or hard of hearing.

Our call center agents can assist with making reservations, adding service requests to a reservation, and answering questions concerning your trip. Call our accessible services line at 1-800-503-0101 (dial 711 for relay services) for assistance.

It is often difficult for us to identify passengers in the airport or on the aircraft who may have difficulty hearing instructions. To help us make your flight as safe and enjoyable as possible, please self-identify at both the gate and once onboard. This will allow us to provide you with the best customer service, both on the ground and in the air. Once informed, we will gladly work with you to establish the best form of communication.

Accessible service phone number

Most of our services can be requested online, but if you need or prefer to talk to us directly, please call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).

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