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Accessible travel services

For the best travel experience when requesting these services: 

  • Make reservations as early as possible and request services while booking online, or call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).
  • Arrive at the airport at least 2 hours prior to departure.
  • Let us know about any special requirements - at check-in, in the boarding area, and on the aircraft.

Download our free mobile app called Fly for All, designed for those with cognitive and developmental disabilities, first-time flyers, and unaccompanied minors. Download Fly for All on the App Store "This indicates a link to an external site that may not meet accessibility guidelines." and Google Play "This indicates a link to an external site that may not meet accessibility guidelines.".

View the U.S. Department of Transportation (USDOT) Airline Passengers with Disabilities Bill of Rights. "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites."

Airport accessibility Developmental and intellectual disabilities Hearing Mobility Oxygen and respiratory devices Seating Service animals Vision Other accessible services Website accessibility statement TSA Cares program Canadian Accessibility Plan Questions and concerns

Hearing assistance

We offer assistance for our passengers who are deaf or hard of hearing.

Our call center agents can assist with making reservations, adding service requests to a reservation, and answering questions concerning your trip. Call our accessible services line at 1-800-503-0101 (dial 711 for relay services) for assistance.

It is often difficult for us to identify passengers in the airport or on the aircraft who may have difficulty hearing instructions. To help us make your flight as safe and enjoyable as possible, please self-identify at both the gate and once onboard. This will allow us to provide you with the best customer service, both on the ground and in the air. Once informed, we will gladly work with you to establish the best form of communication.