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Accessible travel services

For the best travel experience when requesting these services: 

  • Make reservations as early as possible and request services while booking online, or call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).
  • Arrive at the airport at least 2 hours prior to departure.
  • Let us know about any special requirements - at check-in, in the boarding area, and on the aircraft.

Download our free mobile app called Fly for All, designed for those with cognitive and developmental disabilities, first-time flyers, and unaccompanied minors. Download Fly for All on the App Store "This indicates a link to an external site that may not meet accessibility guidelines." and Google Play "This indicates a link to an external site that may not meet accessibility guidelines.".

View the U.S. Department of Transportation (USDOT) Airline Passengers with Disabilities Bill of Rights. "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites."

Airport accessibility Developmental and intellectual disabilities Hearing Mobility Oxygen and respiratory devices Seating Service animals Vision Other accessible services Website accessibility statement TSA Cares program Canadian Accessibility Plan Questions and concerns

Questions and concerns

We are dedicated to providing convenient and comfortable service for all our passengers. We strongly believe that our services and aircraft should be accessible to all individuals with disabilities.

If you have concerns regarding discrimination, accommodations, or services for any passengers with disabilities we would like you to report them. We are accountable for passengers traveling on Alaska Airlines, Horizon Air, and SkyWest flight series 3300-3499. Please report your concerns to an airport customer service agent and request to speak with a complaints resolution official (CRO).

Our CROs have been specially trained in sensitivity and awareness, as well as applicable Federal Aviation Administration (FAA), Department of Transportation (DOT), and Air Carrier Access Act (ACAA) regulations. They will be happy to respond to your concerns. Our CROs are available during operating hours at all airport locations.

If you are not at the airport, please call our dedicated accessible services line at 1-800-503-0101 for assistance.


Sharing your feedback

We welcome you to directly share your feedback with us.

Contacting the U.S. Department of Transportation (DOT)

Sharing your feedback

We welcome you to directly share your feedback with us. You may also contact the U.S. Department of Transportation, Aviation Consumer Protection with your comments and questions, using one of these methods:

Website: http://www.transportation.gov/airconsumer "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites."

Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave S.E.
Washington, DC 20590

 

For a copy of the U.S. Department of Transportation regulation on Non-Discrimination on the Basis of Disability in Air Travel, visit http://www.transportation.gov/airconsumer "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.".

To receive a copy by mail: call the Toll-Free Hotline for Air Travelers with Disabilities at
1-800-778-4838 (voice) or 1-800-455-9880 (TTY), or the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY), or send a written request to the mailing address listed above.