The TSA has launched TSA Cares, a toll-free helpline to provide information and assistance to passengers with disabilities and medical conditions and their families before they fly.
You may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov.
The hours of operation for the TSA Cares helpline are Monday through Friday 9:00 a.m. - 9:00 p.m. EST, excluding federal holidays. After hours, you can find information about traveling with disabilities and medical needs at: tsa.gov.