Accessible services

At Alaska Airlines, we strive to make your travel experience as easy, safe, and comfortable as possible.

To help us offer you the best travel experience:

  • Make reservations as early as possible. You can request services online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements—at check-in, in the boarding area, and on the aircraft.

We welcome service and emotional support animals on Alaska Airlines. To ensure that both you and your service/emotional support animal travel easily and comfortably, 48 hour advance notice is strongly recommended, and please review the following information.

Traveling with a service animal

  • If your trip includes Hawai'i or international travel, please also review the additional information below for additional documentation requirements and recommendations.
  • Please inform the customer service agent upon arrival at the airport that you'll be traveling with a service animal so that we may account for all animals onboard the flight.
  • There is no additional charge to travel with a working service animal.
  • When accompanied by a service animal you may ship your animal's kennel as a checked bag free of charge.
  • Your service animal may sit at your feet, unless the service animal is too large and obstructs an aisle or other area used for emergency evacuations.
  • If you are traveling with a service animal we will do everything we can to seat you in a row with the most legroom.
  • When traveling with a service animal you are not permitted to sit in an emergency exit row.
  • We recommend choosing a window seat so the service animal is safe from foot traffic.
  • A harness, tag or vest indicating status as a service animal will be helpful in distinguishing them to airport personnel. However, credible verbal assurance that the animal is providing a service to assist with a disability will suffice, should an inquiry be made.
  • View a list of airport animal relief areas.

Your service animal must occupy your own space and cannot be in a seat. Also, they cannot obstruct aisles or areas that must remain clear for emergency evacuation. If your service animal does not fit the area available, one of our customer service agents will:

  • Find an alternate flight with more room for you and your service animal
  • If your service animal is not needed during the flight, we will transport your service animal in a crate that you provide, in the climate-controlled cargo area of the aircraft. The animal will be immediately returned to the traveler upon deplaning. There is no additional charge for service animals that travel in the cargo area of the aircraft.

Traveling with a support animal

You may travel with an emotional/psychiatric support animal in the cabin if you are a qualified individual with a disability and certain documentation requirements are met.

Prior to boarding, you must present current documentation to one of our customer service agents. It must not be more than one year old and it must be on letterhead from a mental health professional or medical doctor who is treating your mental health-related disability. The letter must state the following:

  • That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders - Fourth Edition (DSM IV)
  • That you need the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at your destination
  • The letter must come from a licensed mental health professional, you must be under his/her professional care.
  • The letter MUST contain the date, the mental health professional's or medical doctor's license, and the state or other jurisdiction in which it was issued.

All of the above specific criteria must be provided to accept your emotional/psychiatric support animal for travel in the passenger cabin. Advance notice is strongly recommended to ensure all paperwork is in order. When traveling with an emotional/psychiatric support animal you are not permitted to sit in an emergency exit row.

Types of animals not accepted

We do not accept the following as trained service or emotional animals. These animals pose safety and/or public health concerns. Please call our accessible services line if you have additional questions.

These animals include, but are not limited to:

  • Hedgehogs
  • Ferrets
  • Insects
  • Rodents
  • Snakes
  • Spiders
  • Sugar gliders
  • Reptiles
  • Non-household birds (farm poultry, waterfowl, game birds, and birds of prey)
  • Animals improperly cleaned and/or foul odor
  • Any unusual or exotic animals

Hawai'i travel requirements

The only service animal permitted into Hawai'i is a service dog. In addition to our general service animal policies, the Hawai'i Department of Agriculture requires the owners of service dogs to present appropriate health documentation.

The only emotional/psychiatric support animal permitted into Hawaii is a cat or dog. Owners must follow the standard cat or dog pet entry requirements.

Hawai'i is the only state that is rabies-free. It is important that Hawai'i maintain that status. The introduction of rabies would have dire circumstances, not only for public health, but it would have an adverse effect on Hawai'i's unique eco-system, tourism, as well as local lifestyle.

To maintain this unique status, there are strict guidelines and specific programs that must be completed before your service or emotional support animal will be accepted into the state of Hawai'i. Service or emotional support animals arriving without proper documentation may be quarantined for up to 120 days in Honolulu at the owner's expense. Alaska Airlines is not responsible for any costs incurred should you arrive in Hawai'i without the proper health documentation.

Prior to Departing the US mainland

To Honolulu:
Visit "This indicates a link to an external site that may not meet accessibility guidelines." to obtain information on health and documentation requirements for transporting service dogs into Honolulu.

To Kona, Lihue, or Kahului:
In order to transport your cat or dog, an original Neighbor Island Inspection Permit (issued in the traveler's name) must be presented to an agent at check-in. Without it, we may deny transport of your animal.

The Permit must be kept in your possession until after you have cleared Agriculture in Hawaii.

Visit "This indicates a link to an external site that may not meet accessibility guidelines." to obtain information on health and documentation requirements for transporting service dogs into Kona, Lihue, or Kahului.

Arriving into Honolulu, Kona, Lihue, or Kahului

When arriving into Honolulu, Kona, Lihue or Kahului, see the gate agent at the aircraft door who will escort you and your animal to the inspection station. Please have all required documentation ready for inspection.

International travel recommendations

If you are traveling outside of the United States with your service/emotional support animal, we highly recommend that you contact the appropriate consulate or embassy at least 4 weeks prior to departure. This is to ensure that you understand and are able to obtain the specific documentation, including health certificates and proof of vaccination, required for entry into that country.

Failure to ensure that all proper steps have been taken and documentation provided may result in your animal being placed in quarantine on arrival. Any costs related to the care of your animal in quarantine, issued fines, and any fee associated with returning the animal to its origin will be your responsibility.

Traveling with a service animal in training

At Alaska Airlines, we will accept service animals-in-training free of charge that are being delivered to their new owner/handler’s home provided all of the following conditions are met:

  • The service animal is being transported by a trainer.
  • The trainer can identify the new owner's/handler's name and home city.
  • The trainer can provide documentation on official letterhead noting the service animal has successfully completed training.
  • Space must be available and confirmed in advance for traveling in the cabin or cargo compartment. (Limited and subject to availability).

In addition to being delivered to their new owner/handler, a service dog/puppy-in-training only may be accepted for travel free of charge while they are in training provided all of the following conditions are met:

  • Travel is wholly within the United States.
  • The service dog/puppy is being transported by their trainer/raiser.
  • The trainer/raiser must provide a health certificate for the service dog/puppy in training on official letterhead from the assistance organization or local veterinarian.
  • The trainer/raiser must provide an official Trainer ID card issued by the assistance organization.
  • Space must be available and confirmed in advance for traveling in the cabin or cargo compartment. (Limited and subject to availability).

Accessible service phone number

Most of our services can be requested online, but if you need or prefer to talk to us directly, please call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).