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Accessible travel services

For the best travel experience when requesting these services: 

  • Make reservations as early as possible and request services while booking online, or call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).
  • Arrive at the airport at least 2 hours prior to departure.
  • Let us know about any special requirements - at check-in, in the boarding area, and on the aircraft.

Download our free mobile app called Fly for All, designed for those with cognitive and developmental disabilities, first-time flyers, and unaccompanied minors. Download Fly for All on the App Store "This indicates a link to an external site that may not meet accessibility guidelines." and Google Play "This indicates a link to an external site that may not meet accessibility guidelines.".

View the U.S. Department of Transportation (USDOT) Airline Passengers with Disabilities Bill of Rights. "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites."

Airport accessibility Developmental and intellectual disabilities Hearing Mobility Oxygen and respiratory devices Seating Service animals Vision Other accessible services Website accessibility statement TSA Cares program Canadian Accessibility Plan Questions and concerns

Vision assistance

We offer assistance to passengers who are blind or have low vision.

It is often difficult for us to identify passengers who may have difficulty reading instructions. To help us make your flight as safe and enjoyable as possible, please self-identify at both the gate and once onboard. This will allow us to provide you with the best customer service on the ground and in the air. Once informed, we will gladly work with you to establish the best form of communication.

At the airport

We are available to provide assistance to and from the gate, on and off of our aircraft, and between connecting flights.

So that we can plan accordingly, please tell an Alaska Airlines Customer Service Agent about all of your needs when you arrive at the airport, including transfer assistance and/or deplaning at a connecting/arrival point.

Unfortunately, it is not possible for us to wait with you or provide ground transportation. If you need assistance beyond what we can offer, we recommend traveling with a ticketed safety assistant.

On the aircraft

We provide the following services:

  • Individual safety briefing to any passenger whose disability prevents them from receiving information presented in the general briefing
  • Assistance with loading and retrieving carry-on items
  • Assistance with opening packages
  • Assistance with identifying food
  • Assistance walking to and from the lavatory

We are unable to provide:

  • Medical services or administration of medication
  • Assistance with eating
  • Assistance within the lavatory