Accessible services

At Alaska Airlines, we strive to make your travel experience as easy, safe, and comfortable as possible.

To help us offer you the best travel experience:

  • Make reservations as early as possible. You can request services online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements—at check-in, in the boarding area, and on the aircraft.

We offer assistance to passengers who are blind or have low vision.

It is often difficult for us to identify passengers who may have difficulty reading instructions. To help us make your flight as safe and enjoyable as possible, please self-identify at both the gate and once onboard. This will allow us to provide you with the best customer service on the ground and in the air. Once informed, we will gladly work with you to establish the best form of communication.

Available services

We are available to provide assistance to and from the gate, on and off of our aircraft, and between connecting flights.

So that we can plan accordingly, please tell your customer service agent about all of your needs when you arrive at the airport, including transfer assistance and/or deplaning at a connecting/arrival point.

Unfortunately, it is not possible for us to wait with you or provide ground transportation. If you need assistance beyond what we can offer, we recommend traveling with a ticketed safety assistant.

We provide the following services:

  • Individual safety briefing to any passenger whose disability prevents him or her from receiving information presented in the general briefing
  • Emergency evacuation Braille cards
  • Assistance with loading and retrieving carry-on items
  • Assistance with opening packages
  • Assistance with identifying food
  • Assistance walking to and from the lavatory

We are unable to provide:

  • Medical services or administration of medication
  • Assistance with eating
  • Assistance within the lavatory

Accessible service phone number

Most of our services can be requested online, but if you need or prefer to talk to us directly, please call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).

Family member airport escort

If you prefer to have a family member escort you to and from your departure/arrival gate, please remember the following policies:

  • One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
  • Each non-traveling person must obtain a security pass from the ticket counter in order to be allowed access through the security checkpoint.
  • Due to additional airport security, persons should allow up to two hours to obtain a security pass.
  • Security passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements or for evening arrivals after the airport's security checkpoint has closed.

Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of security passes to non-traveling persons at any time.