For the best travel experience when requesting these services:
Download our free mobile app called Fly for All, designed for those with cognitive and developmental disabilities, first-time flyers, and unaccompanied minors. Download Fly for All on the App Store "This indicates a link to an external site that may not meet accessibility guidelines." and Google Play "This indicates a link to an external site that may not meet accessibility guidelines.".
We offer assistance to passengers who are blind or have low vision.
It is often difficult for us to identify passengers who may have difficulty reading instructions. To help us make your flight as safe and enjoyable as possible, please self-identify at both the gate and once onboard. This will allow us to provide you with the best customer service on the ground and in the air. Once informed, we will gladly work with you to establish the best form of communication.
We are available to provide assistance to and from the gate, on and off of our aircraft, and between connecting flights.
So that we can plan accordingly, please tell an Alaska Airlines Customer Service Agent about all of your needs when you arrive at the airport, including transfer assistance and/or deplaning at a connecting/arrival point.
Unfortunately, it is not possible for us to wait with you or provide ground transportation. If you need assistance beyond what we can offer, we recommend traveling with a ticketed safety assistant.
We provide the following services:
We are unable to provide: