Accessible services

At Alaska Airlines, we strive to make your travel experience as easy, safe, and comfortable as possible.

To help us offer you the best travel experience:

  • Make reservations as early as possible. You can request services online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements—at check-in, in the boarding area, and on the aircraft.

We offer assistance to anyone using a wheelchair or other mobility devices.

Available mobility services

At the airport

Wheelchairs and wheelchair escorts are available at every airport for customer use.

Additionally, some airports have electric carts available for customer use.

Please note that we do not offer curbside skycap service at most airport locations. If you need wheelchair assistance, arrive at the airport at least 2 hours prior to scheduled departure and then go directly to one of our customer service representatives. There may be a waiting period before your wheelchair escort arrives.

Inform your customer service agent at the airport of all services required, including transfer assistance and/or deplaning at a connecting/arrival location. We will need to arrange for a wheelchair assistance at each location.

Please note that while customer service agents and/or wheelchair escorts can assist you to the baggage claim, in-terminal rental car counter, or curbside, they cannot wait with you or provide help with ground transportation. If you require additional assistance, we recommend traveling with a ticketed safety assistant.

Wheelchair assistance in Ketchikan Alaska: If you require the use of a wheelchair from the airport, we encourage you to also make arrangements for wheelchair service between the airport and the ferry terminal. You can make these arrangements in advance with Ketchikan Senior Services by calling 907-225-6575, or you can use a taxi service.

Boarding the aircraft

If you need assistance getting onto the aircraft, we offer the following options:

  • Lift/Ramp - a boarding and deplaning method for those who are unable to climb or walk down stairs.
  • Aisle chair/Slide board - specially designed wheelchairs/slings available for non-ambulatory travelers to get in and out of their seats.

If you need these services we ask that you arrive at the gate for boarding 45 minutes prior to your departure to allow us time to safely board you and your baggage. Failure to do so may result in being rebooked on a later flight.

On the aircraft

All of our aircraft are equipped with onboard wheelchairs for customers who need assistance to and from the lavatory. Additionally, we are happy to offer the following services:

  • Individual safety briefing to any traveler whose disability prevents him or her from receiving information presented in the general briefing
  • Assistance with loading and retrieving carry-on items
  • Assistance with opening packages
  • Assistance with identifying food

Our inflight crews are not able to:

  • Provide medical services or administer medication
  • Assist with eating
  • Assist within the lavatory
  • Lift or carry customers

If you require assistance beyond what we can offer, we recommend traveling with a ticketed safety assistant.

Bringing your own wheelchair or assistive devices

We transport all types of personal wheelchairs including, folding, collapsible, non-folding manual wheelchairs, electric/battery-powered wheelchairs, and electric-powered carts or scooters.

You will find it helpful to print out the wheelchair information form and complete it before coming to the airport. Please hand it to one of our employees when you present your assistive device.

Ensuring safe and timely boarding

In order to safely board you and your wheelchair or assistive device, we strongly recommend that you arrive at the airport at least 2 hours prior to departure. It is important that you arrive at your departure gate at least 1 hour before your flight is scheduled to leave.

  • If you are transporting electric/battery-powered wheelchairs, carts, or scooters they must be checked in and you must be available to board at least 45 minutes before posted departure for all flights.
  • If you are transporting any other type of non-electric/non-battery-powered wheelchairs, carts, or scooters, they must be checked in and you must be available to board at least 30 minutes before posted departure for all flights.
  • If you fail to meet these requirements we may have to cancel your reserved seats and/or your entire reservation.

Maximum wheelchair dimensions and weight

The maximum dimensions for a wheelchair on Alaska Airlines are 33 inches high by 34 inches wide. This applies to the following aircraft:

  • Boeing 737 series
  • Bombardier Q400
  • Bombardier CRJ 700
  • Embraer E175

The maximum weight for a wheelchair on Alaska Airlines is:

  • Boeing 737 - 500 pounds
  • Bombardier Q400 - 500 pounds
  • Bombardier CRJ - 300 pounds
  • Embraer E175 - 400 pounds

More about bringing your own wheelchair

  • A personal wheelchair can be checked at the ticket counter or the gate free of charge.
  • Passengers can use our wheelchair equipment after checking a personal wheelchair; an initial waiting period may be necessary for the escort to arrive with the proper equipment.
  • Detachable items such as seat cushions and footrests can be carried onboard or checked with the wheelchair and stowed in the cargo compartment.
  • Alternately, arrangements can be made to have your personal wheelchair checked at the departure gate. The wheelchair will be returned at the destination gate upon arrival or at a connecting airport.
  • If you prefer to use your personal wheelchair at the connecting airport, please advise your customer service agent at the ticket counter or boarding gate in advance. Time between connecting flights may be insufficient to provide this service if disassembly and re-assembly of a personal wheelchair is required. If time is a factor, we recommend taking advantage of our wheelchair service for transport between connecting flights.
  • If your device uses a lithium ion battery, the battery will be removed and packaged in a protective covering and stowed in the cabin during travel. The battery cannot exceed 25 grams (300 watt hours).

Folding wheelchairs

  • You can request to have your folding, collapsible, or breakdown wheelchair stowed onboard the aircraft at time of pre-boarding on Alaska Airlines flights 1-999.
  • The number of personal wheelchairs is limited to one personal wheelchair in cabin per flight and this space is provided on a first-come, first-serve basis.
  • The wheelchair must meet the size and weight restrictions for the approved storage space on the aircraft.
  • Wheelchairs stowed onboard have priority over other carry-on items.
  • If your wheelchair will not fit safely in the approved stowage closet, we will be glad to transport it in the cargo compartment at no additional charge.

Battery-powered mobility aids

Mobility aids and assistive devices that are powered by lithium or lithium ion batteries must be carried in protective packaging and with precautions taken against accidental activation.

Onboard storage

  • Rigid canes must be stowed in a closet or overhead bin. When required, please contact a flight attendant who will be happy to retrieve it.
  • If your assistive device will not fit safely in the approved stowage closet, we will be glad to transport it in the cargo compartment at no additional charge.

Accessible service phone number

Most of our services can be requested online, but if you need or prefer to talk to us directly, please call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).

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Family member airport escort

If you prefer to have a family member escort you to and from your departure/arrival gate, please remember the following policies:

  • One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
  • Each non-traveling person must obtain a security pass from the ticket counter in order to be allowed access through the security checkpoint.
  • Due to additional airport security, persons should allow up to two hours to obtain a security pass.
  • Security passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements or for evening arrivals after the airport's security checkpoint has closed.

Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of security passes to non-traveling persons at any time.