Wheelchairs and wheelchair escorts are available at every airport for customer use.
Additionally, some airports have electric carts available for customer use.
Please note that we do not offer curbside skycap service at most airport locations.
If you need wheelchair assistance, arrive at the airport at least 2 hours prior to scheduled departure and then go directly to one of our customer service representatives. There may be a waiting period before your wheelchair escort arrives.
Inform your customer service agent at the airport of all services required, including transfer assistance and/or deplaning at a connecting/arrival location. We will need to arrange for a wheelchair assistance at each location.
Please note that while customer service agents and/or wheelchair escorts can assist you to the baggage claim, in-terminal rental car counter, or curbside, they cannot wait with you or provide help with ground transportation. If you require additional assistance, we recommend traveling with a ticketed safety assistant.
Wheelchair assistance in Ketchikan Alaska: If you require the use of a wheelchair from the airport, we encourage you to also make arrangements for wheelchair service between the airport and the ferry terminal. You can make these arrangements in advance with Ketchikan Senior Services by calling 907-225-6575, or you can use a taxi service.