What to do first
Make a report in person of any irregularity concerning baggage to the Alaska Airlines baggage service office at your arrival airport within 24 hours of arrival time. Without a report, we'll have to deny compensation.
If you didn't file a report at the airport, you'll need to call the Alaska Airlines baggage service office at your arrival airport within 24 hours of arrival. If your itinerary contained flights outside of the US, please call within seven days of arrival.
Please note: It's important to retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.
Checking the status of your claim
Most missing bags are found within the first 24 to 48 hours after your flight. We will notify you promptly of any developments. Your patience during this process is genuinely appreciated.
We will search locally for 5 days. In the rare event we are not successful, your report is electronically transferred to our central baggage service office.
If you filed a report at the airport on arrival, and it's been more than 5 days since the irregularity occurred, please call our central baggage service office if you'd like to check the status of your claim.
Replacing delayed essentials
Please purchase any essential and reasonable items you need while your baggage is missing
(for example, necessary clothing and toiletries). It's very important to retain all original paid receipts for replaced items. They can be presented either to the baggage service office
where you made your original report, or mailed to the central baggage service office.