Delayed or damaged bags

Despite our best efforts, baggage will sometimes be delayed or damaged. Please accept our apology for any inconvenience this may cause. We hope you will find the following information helpful.

What to do first

Make a report in person of any irregularity concerning baggage to the Alaska Airlines baggage service office at your arrival airport within 24 hours of arrival time. Without a report, we'll have to deny compensation.

If you didn't file a report at the airport, you'll need to call the Alaska Airlines baggage service office at your arrival airport within 24 hours of arrival. If your itinerary contained flights outside of the US, please call within seven days of arrival.

Please note: It's important to retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.

Checking the status of your claim

Most missing bags are found within the first 24 to 48 hours after your flight. We will notify you promptly of any developments. Your patience during this process is genuinely appreciated.

We will search locally for 5 days. In the rare event we are not successful, your report is electronically transferred to our central baggage service office.

If you filed a report at the airport on arrival, and it's been more than 5 days since the irregularity occurred, please call our central baggage service office if you'd like to check the status of your claim.

Replacing delayed essentials

Please purchase any essential and reasonable items you need while your baggage is missing (for example, necessary clothing and toiletries). It's very important to retain all original paid receipts for replaced items. They can be presented either to the baggage service office where you made your original report, or mailed to the central baggage service office.

Leave something behind?

Onboard our flight: Complete the form at alaskaair.com/leftonboard and we'll contact you if we locate your item.

At a security checkpoint:
Call 1-877-815-8253 or visit tsa.gov

Elsewhere at the airport:
Call that airport's lost and found.

Baggage contact info

Airport baggage services

Baggage office phone numbers

Central baggage services

Telephone: 1-877-815-8253
Fax: 206-592-5702
Daily, 7:00 am - 7:00 pm (PT)

E-mail central baggage services

Central Baggage Service / Claims
P.O. Box 68900 - SEALZ
Seattle, WA 98168