Alaska Airlines flight notifications text messaging frequently asked questions

What are Alaska Airlines flight notification text messages?

Flight notifications text messages are SMS messages that are sent to passengers who subscribe to flight notifications our flights. After an initial confirmation text message, passengers will receive flight notification messages related to their flight that may include on time, delay, gate change, and cancellation messages and other updates.

How do I sign up for Alaska Airlines flight notifications text messages?

Sign up for Alaska Airlines flight notifications in your my account at alaskaair.com. Alaska Airlines flight notifications are not mobile spam. The service is a recurring message program.

Is it free?

Although all our flight notifications are complimentary, message and data rates may apply. Depending on your text plan, you may be charged by your carrier.

What if I don't want to receive any more text messages?

To stop receiving all Alaska Airlines flight notification text messages, simply text STOP to the short code 252752. After doing so, you will receive a text message confirmation of your opt-out. You may also unsubscribe through your My account or by calling 1-800-654-5669.

What if I want to subscribe again?

You can start receiving Alaska Airlines flight notification messages again by following any of the steps outlined in the "How do I sign up for Alaska Airlines flight notification text messages?" section above.

What if I want more info?

To request more info, simply text HELP to the short code 252752.

Commands

STOP: At any time, you can text STOP to the short code 252752. This will prevent you from receiving any future flight notifications, following the confirmation message(s) described above in the "What if I don't want to receive any more text messages?" section.

HELP: At any time, you can text HELP to the short code 252752. Texting HELP will return a message such as the following:

AlaskaAir Flight Alerts: Visit www.alaskaair.com or call 1-800-252-7522 for more info. Reply STOP to cancel. Msg & Data rates may apply.

What are the participating carriers?

AT&T, T-MobileĀ®, Verizon Wireless, Sprint, Boost, Alltel, U.S. Cellular, Cellular One, MetroPCS, InterOp, Cellular Com, C Spire Wireless, Cricket, Virgin Mobile, and Cincinnati Bell.

How are the messages sent?

We may use autodialer or non-autodialer technology to send the text messages described above to the mobile phone number you supply when you subscribe.

Privacy notice

You can review Alaska Airlines privacy notice.

Additional information about the opt-in process

By opting in to flight notifications, you also consent to the use of an electronic record to document your agreement to opt in. You may withdraw your consent to the use of the electronic record by calling Alaska Airlines customer care at 1-800-654-5669. To view and retain a copy of this disclosure or any information regarding your enrollment in this program, you will need (i) a device (such as a computer or mobile phone) with a web browser and Internet access and (ii) either a printer or storage space on such device. For a free paper copy, call Alaska Airlines customer care. You do not have to opt in to flight notifications or agree to opt in as a condition of purchase.