First, try using our live chat support "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.". If you're unable to reach them, send an email after you land to: support@wifionboard.com.

At this time, Private Relay will prevent you from accessing AlaskaWiFi.com. Please disable it prior to purchasing Wi-Fi or browsing our movie library.

First, be sure your device is in Airplane Mode and you're connected to the “Alaskawifi.com” Wi-Fi network. Next, ensure you aren't running a VPN or iCloud Private Relay.

If there is a known issue with one of these services, our Care Team will attempt to notify all guests via email and text message before their flight. During your flight, you can reach out to the team at WiFi Onboard "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites." for live assistance.

Once connected to the network, open your web browser (such as Microsoft Edge, Safari® or Chrome™) and go to AlaskaWiFi.com or to see all the options available on your flight.

On most flights, yes. Stream live video and audio using streaming services such as Netflix™, Amazon Prime™ or Spotify®. Note, video streaming quality may be reduced to standard-definition quality.

Note, streaming is not offer on all Embraer E175 and Boeing 737-700 aircraft, and a few other aircraft.

During the flight, Alaska Airlines does not allow guests to make voice or video calls (such as Facetime or Zoom Meetings).

On some devices you may be prompted to "turn off privacy mode". For Apple users, Safari lets you toggle between Private and standard browsing by clicking the down arrow, beside the number of tabs open label, at the bottom middle of the Safari window. Android users will find this option in the settings menu.

The system is active, in most cases, at all times. As soon as you settle in, you can select a Wi-Fi pass or begin using our entertainment system. You'll be able to use the internet all the way until you deplane at your destination.

There are a few infrequent instances when the system will be paused; these include during deicing, when traveling north of the Artic Circle and in parts of New Mexico. Also, during heavy rains storms, or when snow has accumulated on the top of the plane, service may be slow. If the system won't be working for another reason, we'll try to notify you before your flight so you can plan ahead.

On most flights, Wi-Fi is offered for $8. For monthly plans and advanced purchase options, please visit Inflight Internet Passes and Subscription Plans at wifionboard.com "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites.".

Our internet service provider is here to help. Visit their contact page at inflightinternet.com. "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. By selecting a partner link you agree to share your data with these sites."

All passengers with a Wi-Fi enabled computer, tablet, or smartphone can use our inflight entertainment.

On most our aircraft, you can begin using our entertainment system has soon as you settle into your seat. On aircraft equipped with our basic internet service, you may need to wait until shortly after take-off to start using the system.

While on board, simply connect to the “AlaskaWiFi.com” network and visit AlaskaWiFi.com to see all the options available during your flight.

iOS 14+, Safari, Chrome, and Edge
macOS 12+, Safari, Chrome (vs. 117+ or 102+ with Widevine CDM 4.10.2710.0+), Edge 117+
Android 9+, Chrome, Edge, Samsung Browser
Windows 10+, Chrome (vs. 117+ or 102+ with Widevine CDM 4.10.2710.0+), Edge 117+

Our inflight entertainment is available to you on all our flights except for short, regional flights operated by our Q400 aircraft. We'll try to let you know ahead of time if the system won't be working on your flight, so you can plan ahead.

You can chat live with a support agent on most flights. Click the “help” button from the main menu to ask a question. If chat is unavailable, a resource guide will appear to help answer your question.

No. The content lives on a server aboard each plane.

We offer an extensive selection of movies and TV shows from networks and studios you know. Visit this page for highlights of what's flying this month.

No.

Most R-rated titles are edited. Edited movies are indicated as such. All guests should be considerate of those around them when watching content intended for mature audiences.

We're debuting a new "Kids Zone" filled with programming just for kids. Once connected, select "Kids Zone" within the title filters.

Most movies and television programs are. You can filter for titles that offer closed captioning.

Once your program starts playing, tap the screen to reveal the menu bar. Depending on the program type, either a "cc" or a conversation icon will appear in the menu bar; select the option to turn on captioning.

No, you can only watch our movie and TV library while you're onboard our aircraft.