Our Policies

To provide a safe and hassle-free travel experience

Thank you for being our guest. Our goal is to always provide safe, reliable transportation for a reasonable price, along with the caring, friendly and professional service for which we are known.

By becoming familiar with our policies before you arrive at the airport, you can help ensure a safe and hassle-free travel experience for yourself and your fellow travelers.

Comfort, health and personal safety

Please report unwelcome or offensive behavior, including racial or sexual harassment to an employee immediately. We take such reports seriously, and will investigate and take appropriate action in each case.

We do not tolerate inappropriate verbal or physical conduct of any kind, including the wearing or display of offensive, threatening, or intimidating statements or symbols.

We expect guests to comply with Alaska's rules and policies, as well as federal regulations, and security directives. All crewmember instructions must be followed.

We reserve the right to refuse transport, or remove from an aircraft at any point, any guest in any circumstance not prohibited by law.

Any crime committed onboard while in the air is considered a federal offense.

Baggage information

Baggage fees, weight and size limitations, prohibited items, and security restrictions are all important to know when packing for your next trip.

Learn more about our baggage policies

Changing your flight / no-show policy

You can change most flights online, but make sure to request the change before the departure of your originally scheduled flight.

Learn more about how to change your flight and our no-show policy

Child and infant travel

Whether you child is traveling with you, or on their own, there are certain things you need to know and have before you get to the airport.

Learn more about our child and infant travel policies

Seating

For the safety and comfort of all travelers, be aware of our policies and FAA restrictions regarding seats on the aircraft.

Learn more about our seat policies

Pet travel

Our pet travel program offers options for transporting your pet safely while providing top-notch care for your precious animal.

Learn more about our pet travel policies.