Alaska Airlines Awards and Recognition
"Highest in Customer Satisfaction Among Traditional Carriers in North America, Seven Years in a Row" In J.D. Power StudySM"
Alaska Airlines received the highest numerical score among six traditional airline carriers (tied in 2008) in the proprietary J.D. Power 2008-2014 North America Airline Satisfaction Studies Studies(SM). 2014 study based on responses from 11,370 passengers who flew on major North American airlines between April 2013-March 2014. Proprietary study results are based on experiences and perceptions of consumers surveyed in May 2013-March 2014. Your experiences may vary. Visit jdpower.com.
Mileage Plan ranks highest in J.D. Power's 2014 Airline Loyalty/Rewards Program Satisfaction Report SM"
Alaska Airlines Mileage Plan ranked highest in overall customer satisfaction based on six factors, including ease of redeeming points/miles; reward program terms; account maintenance/management; ease of earning points/miles; variety of benefits available; and customer service. The report is based on responses from more than 3,800 airline loyalty and reward program members surveyed in March 2014.
Corporate Equality Index — Top Score
Alaska Air Group has received a perfect score of 100% on the 2015 Corporate Equality Index (CEI), a national benchmarking survey and report on corporate policies and practices related to Lesbian, Gay, Bisexual and Transgendered workplace equality, administered by the Human Rights Campaign Foundation (HRC).
The 2015 CEI rated 971 businesses in the report, which evaluates LGBT-related policies and practices including non-discrimination workplace protections, domestic partner benefits, transgender-inclusive health care benefits, competency programs, and public engagement with the LGBT community.
Alaska Airlines efforts in satisfying all of the CEI's criteria results in a 100 percent ranking and the designation as a Best Place to Work for LGBT Equality.
"In order to achieve a perfect score, a company has to show a deep and serious commitment to treating their LGBT employees fairly and equally on the job. We also look at whether a company is speaking out in the public square to advocate for LGBT equality here in this country and around the world. Alaska Air Group not only meets these standards, it goes above and beyond the call of duty, making commitment to equality a fundamental aspect of its corporate values." - HRC President, Chad Griffin
Learn more about the HRC and the Corporate Equality Index at hrc.org.
#1 On-time Major North American Airline 2010 - 2014
Alaska Airlines has been named the No. 1 on-time major North American carrier for the fifth year in a row.
FlightStats Inc., which compiles on-time performance data on millions of flights each year, bestowed the honor on Alaska Airlines. No other major North American airline has received the prestigious award more times since the Portland-based company launched its on-time awards program in 2009.
FlightStats publishes its On-Time Performance Services Awards annually and evaluates flight data from the top 10 North American airlines. These major carriers operated more than 9 million flights throughout North America in 2014. To qualify as on-time, each flight must be completed within 15 minutes of its scheduled arrival.
"We at FlightStats congratulate Alaska Airlines for their achievement of delivering outstanding on-time performance for their customers," said Jeff Kennedy, executive chairman and co-founder of FlightStats, Inc. "As a global leader in data services and solutions, FlightStats takes pride in maintaining the integrity of all airlines' performance reporting and recognize what an accomplishment it is to maintain a level of excellence as Alaska Airlines has demonstrated in 2014."
Continue for full coverage about the FlightStats 2014 On-time Performance Award Winners
Wall Street Journal
Alaska Airlines was ranked as #1 overall in the Wall Street Journal's Middle Seat column, in its 2014 ranking of the eight biggest U.S. airline carriers. Read more on our blog
McCartney, Scott. "The Best and Worst Airlines: The Middle Seat's annual scorecard ranks the eight biggest U.S. carriers." The Wall Street Journal, Web. 15 Jan. 2015.
Airline Business Magazine
The 2014 Airline Strategy Award for Technology, Environment and Operations given by the
London-based Airline Business Magazine. The awards, in its 13th year, are given
to companies and executives who show strong leadership and effective management
and have clear strategic vision.
2014 Best Airline
Alaska Airlines has been selected as Best Airline by Outside Magazine in their annual Travel Awards - which celebrate the top destinations, companies, products, and travel providers in the U.S. and around the world that inspire people to participate in an active lifestyle. OutsideOnline.com
Federal Aviation Administration
FAA Diamond Award 2001 - 2012
Alaska Airlines has received the Federal Aviation Administration's Diamond Award for maintenance training excellence for 12 consecutive years. The Diamond Award, the FAA's most prestigious maintenance honor, recognizes Alaska's ongoing commitment to aircraft maintenance and training excellence. The FAA's William O'Brian Maintenance Technician Awards program began in 1991. It provides incentives for aircraft technicians to participate in initial and recurrent training, either on their own or in programs offered by their company. Alaska qualified for a Diamond Award when 100 percent of its aircraft technicians completed training last year.
Travel + Leisure
2012 Travel + Leisure Global Vision Award
Alaska Airlines has been selected as a recipient of a 2012 Travel + Leisure Global Vision Award for Sustainability. Introduced in 2005, the Awards recognize the outstanding efforts of individuals and organizations that are working to preserve the world's natural and man-made treasures.
In the 1990’s, Alaska Airlines pioneered satellite navigation technology that maps the shortest possible flight path, reducing its carbon footprint by 30 percent since 2004. It’s also the first U.S. airline to commit multiple commercial flights to biofuel and, in 2011 alone, in-flight recycling diverted 500 tons of trash from landfills.
Air Cargo Excellence Award
Alaska Airlines was awarded with an Air Cargo Award of Excellence in Air Cargo World's eighth annual Air Cargo Excellence (ACE) Survey in the "up to 299,999 tonnes" category in March 2012. Alaska Airlines was ranked in the top 10 airlines out of competing carriers from across the globe in the following criteria: customer service, performance, value and information technology. Alaska Air Cargo also received this award in 2011.
Express Delivery & Logistics Association (XLA) Airline Excellence Awards
Alaska Air Cargo was awarded with "The Most Improved Airline" and "Excellence in Web & Technology" in March 2012 by the Express Delivery and Logistics Association (XLA). Each year, XLA industry members participate in a survey evaluating the performance of each XLA airline member in four different categories: communication, service, website, technology and overall value.
Air Transport World
2011 Air Transport World Airline Technology Leadership Award
Alaska Airlines has received the 2011 Airline Technology Leadership Award by Air Transport World, the leading monthly magazine covering the global airline industry. This is the second time Alaska has won the award, recognizing the airline's extensive track record of innovation in flight safety and airport operations, ticket distribution, and marketing and customer technology.
"In choosing Alaska Airlines to receive the Airline Technology Leadership Award, ATW is recognizing an airline that has been on the cutting edge of technology deployment in a multitude of areas for many years," ATW Editorial Director Perry Flint said.
Seattle Business Magazine
"Alaska Airlines named to the 2011 Washington Green 50 list"
Seattle Business Magazine recognized Alaska Airlines among the winners of the 2011 Green Washington Awards during a dinner and awards ceremony Sept. 21, 2011, at the Fremont Studios in Seattle. The event brought together 350 attendees from across the state to recognize Washington state companies that demonstrate leadership in sustainability and environmental practices.
Alaska Airlines earned a dual-recognition when it was named to the 2011 Washington Green 50 list, which recognizes the most sustainably operated companies and organizations in Washington, and by taking top honors among its peers by winning the service category. The awards are a testament to the airline's commitment to reducing its carbon footprint and stepping-up its leadership role in green business practices.
The magazine cited Alaska for its pioneering use of Required Navigation Performance, which allow aircraft to fly more precisely, and cut down on greenhouse gas emissions. It also lauded the airline's young and efficient fleet of 737s and the use of winglets, all of which allowed Alaska to rank #1 in fuel efficiency per available seat mile among U.S. domestic airlines in 2009, according to Department of Transportation data. Finally, it noted that Alaska has an industry-leading inflight recycling program that allowed the airline to capture 46 percent of recyclable material in 2010, with plans to improve that rate this year.
Full coverage of the 2011 Green Washington Awards appears in the October issue of Seattle Business and at seattlebusinessmag.com.
Seattle Business Magazine
100 Best Companies to Work For 2009
Alaska Airlines was voted among the 100 best companies to work for in Washington State in the Seattle Business magazine's annual rankings. Alaska ranked seventh in the category for large businesses and was the only airline to be listed.
Executive Travel Award, Best Domestic Frequent Flyer Program 2011
Alaska Airlines has received Executive Travel's Leading Edge Award for Best Domestic Frequent-Flier Program. We are humbled and grateful to the readers of Executive Travel Magazine who voted Alaska Airlines' Mileage Plan as their top choice for Frequent-Flier Program.
"The demographics of Executive Travel readers make Alaska Airlines' win even more distinctive: affluent, senior-level leaders traveling nearly every week, including American Express Corporate Platinum Cardmembers and successful Small Business Owners, "said Janet M. Libert, Editor-in-Chief of Executive Travel Magazine.
Quest for Quality Award
Logistics Management magazine awarded Alaska Air Cargo with a Quest for Quality Award in August 2011. Each year, Logistics Management readers rate air carriers on the basis of service and quality. This is the second year in a row Alaska Air Cargo has received this award.
Most Pet-Friendly Airline 2010
Smarter Travel voted Alaska Airlines the Most Pet-Friendly Airline for Checked Baggage. In addition to no pet deaths in 2009, Alaska Airlines checked pet fee was ranked the lowest in the industry.
Frequent Traveler Awards
Alaska Airlines Visa named Best Loyalty Credit Card 2009, 2010
The Alaska Airlines Visa Signature® was named "Best Loyalty Credit Card" in the Americas two years in a row at the Frequent Traveler Awards.
"We'd like to thank our loyal Mileage Plan members and Visa Signature cardholders, as well as our partners at Visa and Bank of America, who share in this honor."
The Alaska Airlines Visa Signature card comes with 25,000 miles upon approval, as well as an annual $99 companion certificate (plus applicable taxes and government fees), that can be used with any fare with no travel restrictions or blackout dates. Cardholders earn three miles for every $1 spent on Alaska Airlines and Horizon Air tickets or Vacations packages, and one mile for every $1 of other purchases on the card.
- Frequent Flier Program of the Year 2002-2004, 2007, 2008
- Best Elite Level Frequent Flier Program 2005-2008
- Best Frequent Flier Program Web Site 2001, 2002, 2004, 2006-2008
- Best Frequent Flier Program Member Communications 2001, 2003-2006, 2008
The Freddie Awards are considered the most prestigious consumer-generated honors in the travel industry. The InsideFlyer magazine awards are based on votes by frequent Flyers. The Alaska Airlines Mileage Plan was named Program of the Year at the 21st Annual Freddie Awards. This is the fifth year that Mileage Plan has been named Program of the Year. Alaska also received first-place honors for Best Elite-Level Program for the fourth consecutive year and Best Website for the sixth year.
TravelAge West Magazine Wave Award
Best Domestic Airline of the Year 2007, 2008
Alaska Airlines was voted "Best Domestic Airline" in 2008 by travel agents throughout the western U.S. Each year TravelAge's Western Agents' Voice of Excellence (WAVE) Awards recognizes the outstanding qualities and services of its travel-supplier partners.