Working with Alaska Airlines Understanding our supplier principles and expectations. Safety

Being safe is our paramount priority, and we take it seriously. We expect our suppliers to engage in safe operational practices.

Quality

Ensuring optimum levels of quality that provide our customers with an excellent travel experience is a key ingredient for success. Metrics and other key performance indicators are used to measure success.

Accountability

We expect our suppliers to be accountable and dependable. They should have a strong and consistent history of delivering on time, at the right place.

Value

We are continually seeking to obtain competitive, market-based pricing for the goods and services we procure.

Innovation

We seek suppliers who are innovators and collaborators. They should bring new ideas to increase productivity, efficiency and effectiveness to reduce waste.

Sustainability

We take pride in our efforts to reduce our negative impacts, and set climate goals to fly greener and reduce waste. Learn what we are doing in our 2021 Care Report.

Conduct

We require our suppliers to comply with our Supplier Code of Conduct (PDF).

Learn more about Alaska Airlines

Supplier diversity mission

Our Diversity, Equity and Inclusion work is core to our values and critical to our strategic growth plan. Our commitments to creating an inclusive workplace extend beyond our employees to our suppliers, guests and the communities we serve.

Program objectives

Alaska is committed to the following objectives to develop and expand our Supplier Diversity Program:

• Create a level playing field on which diverse suppliers can compete fairly for business opportunities.
• Support the development of diverse suppliers through education, mentoring, and community outreach.
• Actively look for opportunities to work with diverse suppliers in every aspect of the business.

Learn about our Diversity, Equity and Inclusion initiatives

View our Supplier Diversity FAQs (PDF)

Learn more about supplier diversity

Supplier code of conduct

The Supplier Code of Conduct communicates our values and sets out our standards and expectations of our suppliers. We cover labor practices, safety and health, business practices, corporate social responsibility, and downstream suppliers and diversity.

The Code is intended to facilitate better-quality communications by informing current and potential suppliers of Alaska’s standards, and ethical expectations of our suppliers. Suppliers with questions regarding this Code should contact Supply Chain Management at scm.inquiry@alaskaair.com.

View the AAG Supplier Code of Conduct (PDF)

View the AAG Supplier On-site Work Requirements (PDF)

View the POS Anti Tamper Inspection Procedure (PDF)

Terms and conditions

Alaska Air Group, Inc. has various contracts that govern our supplier business relationships. The following are examples of our standard terms and conditions.

AAG Master Services Agreement (PDF)

AAG Master Ground Services Agreement (PDF)

Purchase Order General Terms and Conditions (PDF)

Repair Order Terms and Conditions (PDF)

Invoicing

We value our supplier relationships and are committed to paying our suppliers accurately, on time, and per our contractual arrangements. Read our Supplier Invoicing Instructions for detailed instructions to ensure invoices are processed in a timely manner.

Supplier Invoice Instructions for US and Canada (PDF)

Supplier Invoice Instructions for Mexico (PDF)

Supplier Invoice Instructions for Costa Rica(PDF)

Supplier Invoice Instructions for The Bahamas(PDF)

Supplier Invoice Instructions for Belize(PDF)

Supplier Invoice Instructions for Guatemala(PDF)

Contact us

For additional questions about doing business with Alaska contact scm.inquiry@alaskaair.com.