Help center

Coronavirus helpful links

Coronavirus related information is just a click away. Visit our coronavirus response page for details and guidance about how we're supporting you, or use the helpful links below:

Change/cancel flight
Flexible travel policy
Enhanced cleaning procedures on planes
Personal distancing on aircraft

Helpful links

Contact us

Reservations

  • Chat: Start reservations chat

    If your request includes a credit card payment, call us instead.

  • Text: 82008

    Use 160 characters or less per message.
    If your request includes a credit card payment, call us instead.

  • Call: 1-800-252-7522 (1-800-ALASKAAIR), available 24/7

    Hearing and speech impaired (TTY) help is available. Dial 711 for relay services.
    Accessible services help: 1-800-503-0101.
    Group reservations over 9 passengers: 1-800-445-4435.
    Group travel hours are:
    6:00 am - 6:00 pm PT, Monday-Friday
    7:30 am - 6:00 pm PT, Saturday
  • Chat is currently unavailable.

  • Call: 1-800-252-7522 (1-800-ALASKAAIR), available 24/7

    Hearing and speech impaired (TTY) help is available. Dial 711 for relay services.
    Accessible services help: 1-800-503-0101.
    Group reservations over 9 passengers: 1-800-445-4435.
    Group travel hours are:
    6:00 am - 6:00 pm PT, Monday-Friday
    7:30 am - 6:00 pm PT, Saturday

Post-flight concerns: 1-800-654-5669

Hearing and speech impaired (TTY) help is available. Dial 711 for relay services.

  • Post flight hours are:
    7:00 am - 7:00 pm PT, Monday-Friday
    8:00 am - 5:00 pm PT, Saturday

Account: 1-800-654-5669

Hearing and speech impaired (TTY) help is available. Dial 711 for relay services.

  • Account hours are:
    7:00 am - 7:00 pm PT, Monday-Friday
    8:00 am - 5:00 pm PT, Saturday
  • Alaska Airlines Mileage Plan
    P.O. Box 13670
    Des Moines, WA 98198-1009

Baggage

Report any baggage issues in person before you leave the airport—you'll need to do it within 24 hours.
Baggage recovery and reimbursement steps

Lounge: 1-800-654-5669

Hearing and speech impaired (TTY) help is available. Dial 711 for relay services.

  • Alaska Lounge
    PO Box 68900 – SEASM
    Seattle, WA 98168-0900

Cargo: 1-800-225-2752

Available between 5:00 am - 9:00 pm PT, daily.

Corporate offices

  • Alaska Airlines
    P.O. Box 68900
    Seattle, WA 98168
    206-433-3200
  • Horizon Air
    P.O. Box 68977
    Seattle, WA 98168
    206-241-6757

International contact numbers

If you are travelling internationally and need to contact Alaska Airlines reservations, call the international toll-free numbers below.

For assistance from countries not listed, call 001-206-244-0751 (this is not a toll-free number).

Note: these numbers only work from land lines. To make international calls from your mobile, you may need to activate international dialing features - contact your cell phone provider for help.

Country phone numbers
Country Departs
Antigua 011-800-25275200
Argentina 00-800-25275200
Australia 0011-800-25275200
Belgium 00-800-25275200
Bermuda 011-800-25275200
Canada 1-800-252-7522
China 00-800-25275200
Colombia 005-800-25275200 (Orbitel) 
009-800-25275200 (Telecom Colombia)
Costa Rica 00-800-25275200
Denmark 00-800-25275200
France 00-800-25275200
Germany 00-800-25275200
Hong Kong 001-800-25275200
Hungary 00-800-25275200
Iceland 00-800-25275200
India 000-800-1001051
Ireland 00-800-25275200
Israel 014-800-25275200 (Bezeq)
013-800-25275200 (Barak)
012-800-25275200 (Golden Lines)
Italy 00-800-25275200
Japan 0061-010-800-25275200 (IDC)
001-010-800-25275200 (KDD)
0041-010-800-25275200 (Japan Telecom)
0033-010-800-25275200 (NTT)
Korea 002-800-25275200 (Dacom)
001-800-25275200 (Korea Telecom)
008-800-25275200 (Onse)
Malaysia 00-800-25275200
Mexico 001-800-252-7522 (Reservations)
001-800-654-5669 (Customer care)
The Netherlands 00-800-25275200
New Zealand 0-800-25275200
Norway 00-800-25275200
Philippines 00-800-25275200
Portugal 00-800-25275200
Singapore 001-800-25275200
Spain 00-800-25275200
Sweden 00-800-25275200
Switzerland 00-800-25275200
Taiwan 00-800-25275200
Thailand 001-800-25275200
United Kingdom 001-800-2527522
USA / Canada 1-800-ALASKAAIR (1-800-252-7522)