The original Alaska Airlines electronic bag tag came with a black strap and removal tool that was admittedly difficult to use. We've upgraded the design to have a more flexible strap with a buckle that doesn't require a removal tool.

If you have an original Alaska Airlines electronic bag tag with a black strap and removal tool, complimentary replacement straps are now available. Please have your device available as you'll need to enter the device ID to order.

Order your replacement strap. "This indicates a link to an external site that may not meet accessibility guidelines."

If you have an electronic bag tag and were not offered the option to use it during check-in, please check the following:

• Is your phone's Bluetooth signal turned on?
• Is the electronic bag tag feature enabled in your Alaska Airlines app?
• Does your trip meet all the eligibilty requirements?

If the above is correct, report the issue to BAGTAG customer support "This indicates a link to an external site that may not meet accessibility guidelines." and include your confirmation code, trip details, phone type, and Alaska app version.

The only time your phone will connect to the electronic bag tag is during the check-in window of your next flight. If the app has offered you the option to use your electronic bag tag during check-in, but your phone and the device aren't communicating, make sure your phone is placed correctly on the bag tag.

If you received "Error 99" it means your phone wasn't able to stay connected with your device.

If you're having trouble getting your phone and device to connect, try the following:

• Ensure that you're using versions Android 5.0 & iOS 6.0 or newer of the mobile app.
• Remove your phone case. You will need to do this the first time, while you find the best placement between your phone and the device, but thicker phone cases may be inhibiting your phone's ability to power and connect to the device.
• Ensure that your phone is lying flat against the electronic bag tag, with the screen facing out so you can see any prompts from the mobile app.
• Locate the NFC symbols on the electronic bag tag — about halfway down on each side of the screen. You'll need to align your phone's NFC antenna with this spot.
  • On IOS devices, the NFC antenna is generally located in the top right corner of the phone. Align the top of your phone across the middle of the electronic bag tag.
  • On Android devices, the NFC antenna is generally located in the middle of the phone. Align the middle of your phone to the middle of the electronic bag tag. For larger devices, rotate the phone 90 degrees so you can still see the blue light at the top of the electronic bag tag.
• If the blue light doesn't illuminate or is flickering, make slow, small adjustments to your phone's placement until you see a solid blue light.
• Wait a few seconds after your mobile app indicates a successful update before moving the phone.

Still struggling? Please report the issue to BAGTAG customer support. "This indicates a link to an external site that may not meet accessibility guidelines." and include your confirmation code, trip details, phone type, and Alaska app version.

A fully updated electronic bag tag will display your name and flight information in clear black font on a white background.

Occasionally the Alaska app displays the successful update message prematurely, or the connection between the phone and device is broken just before the update is fully completed. This will result in a dim or blurry screen, or a screen that displays the flight information in white font on a black background. If you can see vertical green bars along the sides of the screen, your device has not fully updated. If you are able to see vertical green bars along the sides of the screen, your device has not fully updated.

If this happens please update your electronic bag tag again and leave your phone connected to the device for 5 seconds after you receive the successful update message.

Android

• Open the Alaska Airlines mobile app.
• Open the hamburger menu in the top left corner of your app, scroll down and select "About"
• Ensure your app reads version 5.0 or newer.
• If using an older version of the app, please go to the Play Store to download the current version.
• Open the hamburger menu in the top left corner of your app, scroll down and select "Settings".
• Select "Reset electronic bag tag" and follow the instructions on the screen.

iOS

• Open the Alaska Airlines mobile app.
• Select More from the bottom right of your screen, then scroll down and select About
• Ensure your app reads version 6.0 or newer.
• If using an older version of the app, please go to the App Store to download the current version.
• Select "More" from the bottom right of your screen, scroll down to select Settings, then select Electronic Bag Tag.
• Select "Reset electronic bag tag" and follow the instructions on the screen.

If your electronic bag tag is damaged or separated from your bag while in the airline's control, please contact BAGTAG customer support. "This indicates a link to an external site that may not meet accessibility guidelines."

Yes! If a friend or loved one is traveling and their phone, app, and their trip meets all of the conditions for use, then they can use the electronic bag tag.

Please visit BAGTAG customer support. "This indicates a link to an external site that may not meet accessibility guidelines."

Please provide as much detail as you can, including phone model, Alaska app version, your Mileage Plan number, confirmation code, and baggage claim check number where applicable.

Please note: For questions or concerns not relating to electronic bag tags, please contact us through our official guest care channels.