- Your cell phone is capable of Near Field Communication (NFC) and Bluetooth 4.0, like an iPhone SE (2nd gen) / iPhone 7 or later or a Samsung A51 or later.
- You are using a recent version of the Alaska Airlines mobile app to check in. (Android version 8.0 / iOS version 8.0 or newer) .
- Samsung S24 Ultra, S23, and A10, are not compatible with the electronic bag tag due to an issue with the NFC chip in those phone models.
- You are traveling solely on flights operated by Alaska Airlines, Hawaiian Airlines, and Alaska flights operated by Horizon or SkyWest.
Before using your device, you will need to enable the electronic bag tag feature in your Alaska Hawaiian app.
Android
- Open the Alaska Hawaiian app.
- Open the hamburger menu in the top left corner of your app, scroll down and select "About"
- Ensure your app reads version 8.0 or newer.
- If using an older version of the app, please go to the Play Store to download the current version.
- Open the hamburger menu in the top left corner of your app, scroll down and select "Settings".
- Enable the electronic bag tag feature.
iOS
- Open the Alaska Hawaiian app.
- Select More from the bottom right of your screen, then scroll down and select About
- Ensure your app reads version 8.0 or newer.
- If using an older version of the app, please go to the App Store to download the current version.
- Select More from the bottom right of your screen, scroll down to select Settings, then select Electronic Bag Tag .
- Enable the electronic bag tag feature.
Attaching the device to your bag
- Center the device on the top handle of your luggage
- Tighten and secure the device strap.
When it's time to fly, check in for your flight on your Alaska Hawaiian app.
If your trip is eligible for electronic bag tag use, your app will walk you through the simple steps to activate your tag.
A fully updated electronic bag tag will display your name and flight information in clear black font on a white background.
Tips for placement and activation are available in the FAQ below.
Skip the bag tag printing station and head straight to the bag drop area. Be sure to have your ID ready before the agent accepts your bag.
Make sure that all of your checked luggage has been received by Alaska Airlines or Hawaiian Airlines no later than the specific check-in cut-off time for your departure airport.
Baggage acceptance hours vary by airport. Please visit the airport guides for ticket counter hours.
The original Alaska Airlines electronic bag tag distributed in December 2023 came with a black strap and removal tool that was admittedly difficult to use. We've upgraded the design to have a more flexible strap with a buckle that doesn't require a removal tool.
If you have an original Alaska Airlines electronic bag tag with a black strap and removal tool, complimentary replacement straps are now available. Please have your device available as you'll need to enter the device ID to order.
If you have an electronic bag tag and were not offered the option to use it during check-in, please check the following:
- Is your phone's Bluetooth signal turned on?
- Is the electronic bag tag feature enabled in your Alaska Hawaiian app?
- Does your trip meet all the eligibilty requirements?
If the above is correct, report the issue to BAGTAG customer support "This indicates a link to an external site that may not meet accessibility guidelines." and include your confirmation code, trip details, phone type, and Alaska Hawaiian app version.
The Alaska Airlines electronic bag tag, also known as the BAGTAG Flex will only connect to the electronic bag tag is during the check-in window of your next flight. If the app has offered you the option to use your electronic bag tag during check-in, but your phone and the device aren't communicating, make sure your phone is placed correctly on the bag tag.
If you're having trouble getting your phone and device to connect, try the following:
- Ensure that you're using versions Android 8.0 & iOS 8.0 or newer of the mobile app.
- Remove your phone case. You will need to do this the first time, while you find the best placement between your phone and the device, but thicker phone cases may be inhibiting your phone's ability to power and connect to the device.
- Ensure that your phone is lying flat against the electronic bag tag, with the screen facing out so you can see any prompts from the mobile app.
-
Locate the NFC symbols on the electronic bag tag — about halfway
down on each side of the screen. You'll need to align your phone's
NFC antenna with this spot.
- On IOS devices, the NFC antenna is generally located in the top right corner of the phone. Align the top of your phone across the middle of the electronic bag tag.
- On Android devices, the NFC antenna is generally located in the middle of the phone. Align the middle of your phone to the middle of the electronic bag tag. For larger devices, rotate the phone 90 degrees so you can still see the blue light at the top of the electronic bag tag.
- If the blue light doesn't illuminate or is flickering, make slow, small adjustments to your phone's placement until you see a solid blue light.
- Wait a few seconds after your mobile app indicates a successful update before moving the phone.
Still struggling? Please report the issue to BAGTAG customer support. "This indicates a link to an external site that may not meet accessibility guidelines." and include your confirmation code, trip details, phone type, and Alaska Hawaiian app version.
Android
- Open the Alaska Hawaiian app.
- Open the hamburger menu in the top left corner of your app, scroll down and select "About"
- Ensure your app reads version 8.0 or newer.
- If using an older version of the app, please go to the Play Store to download the current version.
- Open the hamburger menu in the top left corner of your app, scroll down and select "Settings".
- Select "Reset electronic bag tag" and follow the instructions on the screen.
iOS
- Open the Alaska Hawaiian app.
- Select More from the bottom right of your screen, then scroll down and select About
- Ensure your app reads version 8.0 or newer.
- If using an older version of the app, please go to the App Store to download the current version.
- Select "More" from the bottom right of your screen, scroll down to select Settings, then select Electronic Bag Tag.
- Select "Reset electronic bag tag" and follow the instructions on the screen.
If your electronic bag tag is damaged or separated from your bag while in the airline's control, please contact BAGTAG customer support. "This indicates a link to an external site that may not meet accessibility guidelines."
Yes! If a friend or loved one is traveling and their phone, app, and their trip meets all of the conditions for use, then they can use the electronic bag tag.
Please visit BAGTAG customer support. "This indicates a link to an external site that may not meet accessibility guidelines."
Please provide as much detail as you can, including phone model, Alaska Hawaiian app version, your Atmos™ Rewards number, confirmation code, and baggage claim check number where applicable.
Please note: For questions or concerns not relating to electronic bag tags, please contact us through our official guest care channels.