Accessible Travel Services

Whatever Your Needs, We'll Get You There

Special Services for Accessible Travel

At Alaska Airlines, we strive to provide a travel experience that works for everyone. If you would like our assistance during your trip, we recommend the following to help us offer you the best travel experience:

  • Make reservations as early as possible. Services can be requested online or over the phone.
  • Let us know of any special requirements — at check-in, in the boarding area, and on the aircraft.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services, and present yourself at the departure gate 1 hour prior to departure.

Services We Provide

Wheelchair and Mobility

We offer escorted wheelchair assistance to the boarding area and aircraft door, transfer to/from your seat, and transport of personal mobility devices.

Learn more about our Mobility and Wheelchair Services.

Oxygen and Respiratory Devices

If you need to transport or use a respiratory device on our plane, advance notice and physician consent may be required.

Learn more about Traveling with Oxygen and Respiratory Devices.

Service and Emotional Support Animals

We welcome Service and Emotional Support Animals on board, but you may need to provide documentation depending on your destination and the type of support animal.

Learn more about transporting Service and Support Animals.

Developmental and Intellectual Disabilities

We offer escort assistance to individuals who need help to and from the aircraft, and assistance between gates.

Learn more about our available Developmental and Intellectual Disabilities Services.

Blind and Low Vision

We offer escort assistance to and from the plane and between gates, as well as assistance onboard and with carry-on items.

Learn more about our available Blind and Low Vision Services.

Deaf and Hard of Hearing

We are happy to establish an effective means of communication with travelers who are deaf or hard of hearing. Please notify our employees of any assistance requested.

Learn more about our Deaf and Hard of Hearing Services.

Other Services and Information

Learn about other services and information designed to ensure you enjoy a safe
and hassle-free travel experience.

  • Safety Assistants
  • Seating Accommodations
  • Customers Who Do Not Speak English
  • Medication
  • Peanut Allergies
  • Insecticides