Accessible Services Overview
Whatever Your Needs, We'll Get You There
At Alaska Airlines, we strive to provide a travel experience that works for everyone. If you would like our assistance during your trip, we recommend the following to help us make your experience as easy, safe, and comfortable as possible:
- Make reservations as early as possible. You can request services online or by phone.
- Let us know of any special requirements—at check-in, in the boarding area, and on the aircraft.
- Arrive at the airport at least 2 hours prior to departure when requesting these services, and present yourself at the departure gate 1 hour prior to departure.
Services We Provide
Wheelchair and Mobility
We offer escorted wheelchair assistance to the boarding area and aircraft door, transfer to/from your seat, and transport of personal mobility devices.
Learn more about our Mobility and Wheelchair Services.
Service and Emotional Support Animals
We welcome Service and Emotional Support Animals on board, but you may need to provide documentation depending on your destination and the type of support animal.
Learn more about transporting Service and Support Animals.
Blind and Low Vision
We offer escort assistance to and from the plane and between gates, as well as assistance onboard and with carry-on items.
Learn more about our available Blind and Low Vision Services.
Deaf and Hard of Hearing
We are happy to establish an effective means of communication with travelers who are deaf or hard of hearing. Please notify our employees of any assistance requested.
Learn more about our Deaf and Hard of Hearing Services.
Other Services and Information
Learn about other services and information designed to ensure you enjoy a safe and hassle-free travel experience.
- Safety Assistants
- Seating Accommodations
- Customers Who Do Not Speak English
- Peanut Allergies