Accessible Travel Services

Mobility and Wheelchair Assistance

Alaska Airlines is pleased to provide assistance for our travelers utilizing wheelchairs or other mobility devices.

To receive the optimal experience as a traveler, it is recommended that you:

  • Make reservations as early as possible. Services can be requested online or over the phone.
  • Let us know of any special requirements – at check-in, in the boarding area, and on the aircraft.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services, and present themselves at the departure gate 1 hour prior to departure.
  • Travelers transporting electric/battery-powered wheelchairs, carts or scooters must be checked in and available to board at least 45 minutes before posted departure for all flights.
  • Travelers transporting any other type of non-electric/battery-powered wheelchair, cart or scooter must be checked in and available to board at least 30 minutes before posted departure for all flights.
  • Failure to meet these requirements may cause the cancellation of reserved seats and/or the entire reservation.

Services and Assistance at the Airport

Wheelchairs and wheelchair escorts are available at every airport for customer use:

Additionally, some airports have electric carts available for customer use.

Please note that Alaska Airlines does not offer curbside skycap service at most airport locations.
Please contact Alaska Airlines Reservations at 1-800-252-7522 for skycap information.

Travelers requesting wheelchair assistance are asked to be at the airport at least 2 hours prior to scheduled departure, and to proceed directly to an Alaska Airlines representative upon arrival so that we may ensure prompt assistance is received. There may be a waiting period before the escort arrives with the proper equipment.

Please inform the Customer Service Agent at the airport of all required services, including transfer assistance and/or deplaning at a connecting/arrival location, so we can arrange for a wheelchair to be available at each location.

Please note that while Customer Service Agents and/or wheelchair escorts can assist a traveler to the baggage claim, in terminal rental car counter, or curbside, they cannot wait with a traveler or provide help with ground transportation. If additional escort assistance is required, we recommend traveling with a ticketed safety assistant.

Wheelchair Assistance in Ketchikan Alaska: If a traveler requires the use of a wheelchair from the airport, the traveler is encouraged to also make arrangements for wheelchair service between the airport and ferry terminal. Travelers can make these arrangements in advance with Ketchikan Senior Services by calling 907-247-1061, or they may use a taxi service.

Boarding Assistance

For travelers who need assistance getting onto the aircraft, Alaska Airlines offers the following options:

  • Lift/Ramp - Alternative boarding and deplaning methods for those who are unable to ascend or descend stairs.
  • Aisle Chair/Slide Board - Specially designed wheelchairs/slings available for non-ambulatory travelers to use in reaching and transferring into their seats when boarding and deplaning our aircraft.

Travelers must be available for boarding 45 minutes prior to departure to ensure there is adequate time to safely board the traveler and his/her belongings. Failure to do so may result in being rebooked on a later flight.

Onboard the Aircraft

Available Services

All Alaska Airlines aircraft are equipped with onboard wheelchairs for customers who need assistance to and from the lavatory. Additionally, the following services can be provided:

  • Individual safety briefing to any traveler whose disability prevents him or her from receiving information presented in the general briefing
  • Assistance with loading and retrieving carry-on items
  • Assistance with opening packages
  • Assistance with identifying food

Our inflight crews are unable to:

  • Provide medical services or administer medication
  • Assist with eating
  • Assist within the lavatory
  • Lift or carry customers

If additional assistance is required, we recommend traveling with a ticketed safety assistant.

Seating Accommodations

We offer specific seating accommodations for travelers with a disability. Travelers who are entitled to special seating include:

  • Those who use an aisle chair to board the aircraft
  • Those who cannot readily transfer over a fixed aisle armrest
  • Those traveling with a safety assistant who will be assisting that individual during the flight
  • Those traveling with a service animal
  • Those with a fused or immobilized leg
  • Those using a Portable Oxygen Concentrator (POC)

Alaska Airlines aircraft are subject to federal accessibility requirements for customers with disabilities. Depending on aircraft type and age, additional seats with movable aisle armrests are available beyond the specific reserved seats for disabled travelers. Please contact Alaska Airlines Reservations at 1-800-252-7522 for seating accommodations.

Bringing Your Own Wheelchair or Other Assistive Devices

Alaska Airlines transports all types of personal wheelchairs, including folding, collapsible, and non-folding manual wheelchairs; electric/battery-powered wheelchairs; and electric-powered carts and scooters.

You will find it helpful to print out the Wheelchair Information Form and complete it before coming to the airport. Please hand it to one of our employees when you present your assistive device.

The maximum dimensions for a wheelchair on Alaska Airlines are 33 inches high by 43 inches wide. This applies to the following aircraft:

  • Boeing 737 Aircraft
  • Bombardier Q400
  • Bombardier CRJ 700

The maximum weight for a wheelchair that can be accepted on Alaska Airlines flights operated with the following aircraft:

  • Boeing 737 - 500 pounds
  • Bombardier Q400 - 500 pounds
  • Bombardier CRJ - 300 pounds

We strongly recommend that customers bringing their own wheelchair or assistive device arrive at the airport 2 hours prior to departure, and present themselves at the boarding gate 1 hour prior to scheduled departure.

  • Travelers transporting electric/battery-powered wheelchairs, carts or scooters must be checked in and available to board at least 45 minutes before posted departure for all flights.
  • Travelers transporting any other type of non-electric/battery-powered wheelchair, cart or scooter must be checked in and available to board at least 30 minutes before posted departure for all flights.
  • Failure to meet these requirements may cause the cancellation of reserved seats and/or the entire reservation.

More About Bringing Your Own Wheelchair

  • A personal wheelchair can be checked at the ticket counter or the gate free of charge.
  • Travelers can use our wheelchair equipment after checking a personal wheelchair; an initial waiting period may be necessary for the escort to arrive with the proper equipment.
  • Detachable items such as seat cushions and footrests can be carried onboard or checked with the wheelchair and stowed in the cargo compartment.
  • Alternately, arrangements can be made to have a personal wheelchair checked at the departure gate. The wheelchair will be returned at the destination gate upon arrival or at a connecting airport.
  • Travelers who prefer to use your his/her personal wheelchair at the connecting airport, are asked to advise the Customer Service Agent at the ticket counter or boarding gate in advance. Time between connecting flights may be insufficient to provide this service if disassembly and re-assembly of a personal wheelchair is required. If time is a factor, we recommend taking advantage of our wheelchair service for transport between connecting flights.
  • If your device uses a lithium ion battery, the battery will be removed and packaged in a protective covering and stowed in the cabin during travel. The battery cannot exceed 25 grams (300 watt hours).

Folding Wheelchairs

  • Travelers can request to have a folding, collapsible, or breakdown wheelchair stowed onboard the aircraft at time of pre-boarding on Alaska Airlines flights 1-999.
  • The number of personal wheelchairs is limited to one personal wheelchair in cabin per flight and this space is provided on a first-come, first-serve basis.
  • The wheelchair must meet the size and weight restrictions for the approved storage space on the aircraft.
  • Wheelchairs stowed onboard have priority over other carry-on items except wheelchairs or mobility devices that belong to other travelers.
  • If the wheelchair will not fit safely in the approved stowage closet, we will be glad to transport it in the cargo compartment at no additional charge.

Other Assistive Devices

  • One additional wheelchair battery, crutches, braces, personal walker, or other prosthetic devices are also permitted on the same flight with a traveler who is dependent on the device.
  • Rigid canes must be stowed in a closet or overhead bin. When required, please contact a Flight Attendant who will be happy to retrieve it.
  • If the assistive device will not fit safely in the approved stowage closet, we will be glad to transport it in the cargo compartment at no additional charge.

Family Member Airport Escort

A traveler needing assistance may choose to have a family member escort to/ from the departure/arrival gate. Up to two adults, plus any children under age 13, will be allowed through the security checkpoint.

Travelers choosing to have family member escorts are asked to arrive at the airport at least 2 hours prior to departure to allow time to issue Security Passes for each non-traveling person.

Security Passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements or for evening arrivals after the airport's Security Checkpoint has closed.

Please note that the Transportation Security Administration (TSA) has the authority to suspend issuance of Security Passes to non-traveling persons at any time.