About Trip Alerts
Alaska Airlines offers Trip Alerts for any trip booked at alaskaair.com, an Alaska Airlines Reservations call center, or airport ticket counter.
How do I enroll in the Trip Alert program?
After purchasing a ticket at alaskaair.com, an Alaska Airlines Reservations call center, or airport ticket counter, you will receive an email invitation to enroll in Trip Alerts at the email address provided at the time of purchase. Trip Alerts is not available for vacation packages, EasyBiz bookings, or group itineraries. Please use our one-time Flight Status Alerts for these types of bookings.
What is the difference between Trip Alerts and Flight Status Alerts?
Trip Alerts is an automated alerts program that keeps you informed on last minute changes to your entire trip as well as offers timely reminders about your departure times. Simply enroll once and receive Trip Alerts for all future flights attached to your profile's email address. Flight Status Alerts offers the ability to monitor the status of a single flight.
Can I forward the invitation email to other travelers in my reservation?
Trip Alerts are only designed to be delivered to the person whose email address is listed in the flight reservation. If others in your party would like to receive flight status alerts, they can sign up for departure and arrival information with Flight Status Alerts alaskaair.com.
Can I select another individual to receive my Trip Alerts?
The Trip Alert profile is designed for the primary traveler and is limited to one contact point for the "Home" alerts and one for "Traveling" alerts. If you choose to select someone other than yourself, please note that they will receive alerts every time you make a reservation using the email address attached to your Trip Alert profile. Your Trip Alerts profile can be updated any time to reflect a different contact point.
What if I don't want to participate in the Trip Alert program, yet I have already enrolled?
You can update your profile at any time and select the "Disable Trip Alerts" box on the Trip Alert profile page.
What does "Home" and "Traveling" mean?
"Home" is where you would like Trip Alert messages sent for any flight cancellation notification greater than 3 hours prior to departure. "Traveling" is where you would like Trip Alert messages sent for notification less than 3 hours prior to departure.
Can I choose the same username and password as I use for My Account?
The Trip Alert profile is separate from your My Account profile at alaskaair.com. The username will be the email address listed when registering for Trip Alerts. You may use a password of your choosing.
What type of trip alert messages will I receive?
Once registered, you will receive up-to-the-minute flight status updates on all your upcoming flights including the following: Departure Reminder, Departure Status, Flight Cancellation, Flight Diversion, Flight Delay, Flight Connections, and Gate Changes.
Do I still need to check the airport screens for flight and gate information?
What specific Trip Alert messages are sent and at what time?
Yes, as gate and flight information may change without advance notice. It is important to check flight information screens at the airport for the most recent gate updates.
- "Home": Any flight cancellation notification greater than 3 hours prior to departure.
- "Traveling": Notifications less than 3 hours prior to departure including:
- Departure status reminder
- Flight cancellation
- Flight delays
- Gate changes
- Flight connections
We do not currently have the ability to disable alerts during certain hours of the day. If you have set your profile to alert you via text message 4 hours prior to departure it will alert you at 2:00 a.m. for a 6:00 a.m. flight.
Can I receive Trip Alerts when traveling to Canada and Mexico?
Yes, provided that your cell phone plan allows for roaming and will support the routing of text messages to your cell phone while you are in Canada or Mexico.
Do I need to sign up for Trip Alerts to get messages for schedule changes?
No. Schedule change notification messaging is a separate process from Trip Alerts. Typically, schedule change notifications are sent well in advance (several days/months) of your travel whereas Trip Alerts are sent 3 hours prior to departure providing up-to-the-minute information regarding your flight status.
What flights will be monitored and trigger messages?
All flight segments of your trip will be monitored providing you have booked your trip at alaskaair.com, an Alaska Airlines Reservations call center, or airport ticket counter. This includes any Alaska Airlines or other airline segments of your trip.
What do the terms listed on the email/text notification mean?
- Scheduled Time is the planned departure or arrival time.
- Gate Time indicates the time the flight arrived into or left the gate.
- Runway Time indicates the time the flight took off or landed.
- LOC is an abbreviation for location, which lists terminal and gate information.