Working with Alaska Airlines Understanding our supplier principles and expectations. Safety

Being safe is our paramount priority, and we take it seriously. We expect our suppliers to engage in safe operational practices.

Quality

Ensuring optimum levels of quality that provide our customers with an excellent travel experience is a key ingredient for success. Metrics and other key performance indicators are used to measure success.

Accountability

We expect our suppliers to be accountable and dependable. They should have a strong and consistent history of delivering on time, at the right place.

Value

We are continually seeking to obtain competitive, market-based pricing for the goods and services we procure.

Innovation

We seek suppliers who are innovators and collaborators. They should bring new ideas to increase productivity, efficiency and effectiveness to reduce waste.

Sustainability

We take pride in our efforts to reduce our negative impacts, and set climate goals to fly greener and reduce waste. Learn what we are doing in our 2023 Sustainability Report.

Conduct

We require our suppliers to comply with our Supplier Code of Conduct (PDF).

Learn more about Alaska Airlines

Supplier commitments to care and belonging

Our business thrives when those who depend on us thrive. Our commitment to care and belonging is at the heart of our values and strategic growth plan, ensuring we balance the needs of our employees, guests, communities, and suppliers.

Program objectives

Alaska is committed to the following objectives:

• Ensuring suppliers have a fair opportunity to compete for business and are aligned with the breadth of our customer and employee needs.
• Supporting the growth and advancement of emerging suppliers through education, mentorship, and community engagement.
• Prioritizing opportunities to work with suppliers who share our commitment to care, belonging, and sustainability across all aspects of business.

View our Supplier FAQs (PDF)

Learn more about Supplier Representation

Supplier code of conduct

The Supplier Code of Conduct communicates our values and sets out our standards and expectations of our suppliers. We cover labor practices, safety and health, business practices, corporate social responsibility, and downstream suppliers and diversity.

The Code is intended to facilitate better-quality communications by informing current and potential suppliers of Alaska’s standards, and ethical expectations of our suppliers. Suppliers with questions regarding this Code should contact Supply Chain Management at scm.inquiry@alaskaair.com.

View the AAG Supplier Code of Conduct (PDF)

View the AAG Supplier On-site Work Requirements (PDF)

View the POS Anti Tamper Inspection Procedure (PDF)

Terms and conditions

Alaska Air Group, Inc. has various contracts that govern our supplier business relationships. The following are examples of our standard terms and conditions.

AAG Master Services Agreement (PDF)

AAG Master Ground Services Agreement (PDF)

Purchase Order General Terms and Conditions (PDF)

Repair Order Terms and Conditions (PDF)

Invoicing

We value our supplier relationships and are committed to paying our suppliers accurately, on time, and per our contractual arrangements. Read our Supplier Invoicing Instructions for detailed instructions to ensure invoices are processed in a timely manner.

Supplier Invoice Instructions for US and Canada (PDF)

Supplier Invoice Instructions for Mexico (PDF)

Supplier Invoice Instructions for Costa Rica(PDF)

Supplier Invoice Instructions for The Bahamas(PDF)

Supplier Invoice Instructions for Belize(PDF)

Supplier Invoice Instructions for Guatemala(PDF)

Contact us

For additional questions about doing business with Alaska contact scm.inquiry@alaskaair.com.