Get answers to our most commonly asked questions regarding our Alaska Airlines credit cards.
When will my new account bonus miles post to my Mileage Plan™ account?
Bonus miles from your new Alaska Airlines credit card will post to the primary cardholder's Mileage Plan™ account 2-3 weeks after approval.
Why didn't I receive the advertised amount of bonus miles?
Bank of America offers different promotions for the various Alaska Airlines credit card products. It is important that you read the details of the promotion, and apply for the specific credit card the promotion advertises. If you apply for, but are not approved for, a specific card product then Bank of America may consider you for a different credit card which may offer a lower amount of bonus miles than the credit card you originally applied for.
I upgraded my credit card, but received fewer bonus miles than offered for a new account.
The bonus miles issued for new credit card accounts differ from the amount issued for upgrading a current Alaska Airlines credit card. Different promotions are offered from time to time.
When can I expect my Alaska Airlines credit card miles to appear on my account?
Alaska Airlines credit card miles post to your Mileage Plan™ account 7-10 days after the billing cycle for your credit card statement. The mileage credit given is dependent on how much you've spent on purchases during that particular billing cycle, not according to the payment amount made towards your bill. To view your mileage accrual, please sign into your My account.
My spouse and I share the Alaska Airlines credit card, but only one of us is receiving miles.
If you have a joint Alaska Airlines credit card account, miles for all purchases made are deposited into the primary cardholder's Mileage Plan™ account. The miles deposited in the primary cardholder's Mileage Plan™ account can be redeemed for tickets for anyone you want.
Will I earn miles for a balance transfer?
You will not earn miles for any balance transfers to your Alaska Airlines credit card, or for using convenience checks issued by Bank of America.
Why aren't my miles posting?
Your name doesn't match: In order for your credit card purchases to post correctly to your Mileage Plan™ account, the name on your credit card must match the name listed in your Mileage Plan™ account. If you've updated or changed your name with Bank of America, please contact customer care at 1-800-654-5669 to have it updated in your Mileage Plan™ account. It is important to use your legal first and last name because your Alaska Airlines Mileage Plan™ account is linked to your legal forms of identification required for travel.
You've reached your annual cap: Some of our credit cards offered by Bank of America have an annual cap on the amount of miles you can earn. If you hold one of these credit cards and have reached your mileage cap for the year, please contact Bank of America at 1-800-552-7302 (for existing cardholders) to request an upgrade to a higher level Alaska Airlines credit card. Our Visa Signature® and Platinum Plus® cards do not have an annual mileage cap. However, there may be an increased annual fee on an upgraded account.
A new Mileage Plan™ account was accidentally opened for you: If you didn't provide your existing Mileage Plan™ number during the Alaska Airlines credit card application process, then you will automatically be enrolled in Mileage Plan™ and assigned a new Mileage Plan™ number. Check the number under your name on your credit card. To combine duplicate Mileage Plan™ accounts, please contact Alaska Airlines customer care at 1-800-654-5669.
Why were Alaska Airlines credit card miles subtracted from my Mileage Plan™ account?
If you returned purchased items back to your Alaska Airlines credit card that had previously earned miles, you may see a deduction of miles on your Mileage Plan™ account that reflects those returns.
When is my credit card anniversary date? Or in other words, where is my new companion fare discount code?
Typically, your anniversary will fall 4-6 weeks after the date on which you originally opened your credit card account. The anniversary date does not change if you have upgraded or changed your original Alaska Airlines credit card. For further details, please contact Bank of America.
Do you offer an Alaska Airlines debit card?
Alaska Airlines no longer offers a debit card.