Award travel space is limited and subject to certain restrictions including blackout dates and other capacity controls. Alaska Airlines cannot ensure availability of award seats on any flight, route, or date.
Mileage Plan awards may include one of the following: a one-way, round-trip or open jaw itinerary. One en route stopover at an eligible city is allowed for each one-way award on international itineraries. An exception allowing an otherwise-illegal open jaw trip is permitted when travel is between the State of Alaska and the lower 48 states and a stopover occurs in Southeast Alaska. When award travel is redeemed solely on Alaska Airlines, one enroute stopover is allowed for each one-way award. One enroute stopover is allowed on a one-way award. Round-trip itineraries with 2 stopovers, or one-way awards with 1 stopover may only be booked through an Alaska Airlines call center. They are not available online. Call center ticketing fees apply.
Alaska Airlines reserves the right to establish redemption rules and to set the number of miles required to obtain Mileage Plan benefits, including award travel and upgrades, which are subject to change at Alaska Airlines' sole discretion without notice. Any such changes shall apply regardless of award levels and rules in effect at the time miles were accrued. The number of miles required to redeem an award shall be that number of miles set by Alaska Airlines when miles are redeemed for the award, not when mileage is accrued. Notifications or changes concerning the procedures for redeeming mileage, accruing mileage, mileage award levels, and membership rules will be published by Alaska Airlines and will be available at www.alaskaair.com. Members will be deemed to accept these conditions of membership, in their then-current form, each time they redeem miles for an award, regardless of the award levels and rules in effect at the time the miles were accrued.
Mileage is deducted at the time an award reservation is made and an electronic award ticket issued. Any applicable taxes, fees or costs will be collected at time of ticketing.
Alaska Airlines reserves the right to charge administrative, membership or other fees associated with the Mileage Plan program, including mileage redemption fees for redemptions performed through the award reservations page on Alaska Airlines’ website or through our Reservations offices.
A member will not be permitted to redeem Mileage Plan miles for an award unless he or she has the full mileage balance required for the award in his or her Alaska Airlines Mileage Plan account. Ticketing will be completed at the time of booking. Award travel must be ticketed either via the award reservations page on Alaska Airlines' website, or through Alaska Airlines Reservations. Once issued, all Mileage Plan awards and award tickets are the responsibility of the member.
Award tickets have no cash value and are not refundable. Service fees will apply to replace, extend, or exchange award tickets, and to redeposit miles into the member's account. Such fees are waived for MVP Gold and Gold 75K members. Full Flex awards are not subject to change or cancellation fees. All service fees are nonrefundable.
Travel on award tickets will be subject to the tariff, contract of carriage, ticket terms and travel re-accommodation policies of the operating carrier. Passengers whose itineraries are interrupted due to irregular operations while traveling on a Mileage Plan award ticket will be rerouted by the operating carrier.
If a change is made to an award reservation which requires an additional amount of miles, those miles must be taken from the same account from which the original award was redeemed.
Same day confirmed changes and standby travel are permitted in accordance with normal rules.
Alaska Airlines Mileage Plan miles, award tickets, upgrade certificates, and companion certificates may not be sold, purchased or bartered except as permitted on Points.com. Travel agents, travel arrangers and unauthorized brokers are not permitted to issue Mileage Plan tickets or to process or facilitate any other Mileage Plan transactions (including Mileage Plan account creation, account inquiries, and mileage or award ticket transfers) on behalf of others. If Alaska Airlines becomes aware that a member or a third party has misrepresented his/her identity in order to perform a Mileage Plan transaction, Alaska Airlines may, in its sole discretion, void the transaction. miles or award tickets issued, transferred or obtained in violation of these conditions of membership are voidable, in Alaska Airlines’ sole discretion. The member and/or the traveler shall be liable for the full, unrestricted value of awards issued as a result of improper or fraudulent transfers or otherwise in violation of these conditions of membership. Alaska Airlines shall not be responsible for any inconvenience, damage or loss incurred by the member or the traveler if travel is interrupted or an award ticket is invalidated due to violation of these conditions of membership. Alaska Airlines reserves the right to deactivate the Mileage Plan account and/or remove the miles from the account of any member who violates these terms until liability is fulfilled, and all other rights under applicable law to enforce these conditions of membership.
Mileage Plan members are responsible for all taxes, fees and surcharges applicable to award travel. Additionally, benefits received under the Mileage Plan may be subject to taxes. Any such tax is the sole responsibility of the Mileage Plan member.
For members redeeming an award on a partner airline, connecting travel will be provided by Alaska Airlines to the nearest gateway city of the airline partner at no additional charge. Connecting flights should be requested and reserved at the time the award travel is booked and ticketed. Travel is for connection purposes only and subject to availability.
Travel to and from international destinations is subject to foreign government approvals, restrictions and passport/visa requirements. International documentation requirements, departure taxes and airport user fees, if any, are the responsibility of the member and the member's traveling companions.
Infants traveling on certain partner carriers with award ticketed passengers to international destinations are subject to an additional fee at the point of departure. International tariff laws require all infants to be individually ticketed. It is the passenger's responsibility to contact the partner carrier to determine the fee for the infant's transportation, and to arrange ticketing for the infant.
The name associated with the award ticket in the reservation must match exactly the name on the passenger's government identification or passport.