Accessible services

At Alaska Airlines, we strive to make your travel experience as easy, safe, and comfortable as possible.

To help us offer you the best travel experience:

  • Make reservations as early as possible. You can request services online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements—at check-in, in the boarding area, and on the aircraft.

We are happy to escort those who need help to and from the aircraft and between gates. However, we do not have an adult assistance program in which continual care is provided.

Please note:

  • Our escort will be unable to remain with the traveler.
  • If a passenger is in need of continual care while onboard the aircraft, or is unable to respond to crew member instructions or assist in their own evacuation, a ticketed safety assistant must accompany the passenger.
  • An adult passenger (18 and older) with a cognitive or developmental disability cannot claim child traveler status. Alaska Airlines unaccompanied minor service is only for children ages 5-17.

Additional resources

You may find the following resources useful:

Accessible service phone number

Most of our services can be requested online, but if you need or prefer to talk to us directly, please call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).

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Family member airport escort

If you prefer to have a family member escort you to and from your departure/arrival gate, please remember the following policies:

  • One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
  • Each non-traveling person must obtain a security pass from the ticket counter in order to be allowed access through the security checkpoint.
  • Due to additional airport security, persons should allow up to two hours to obtain a security pass.
  • Security passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements or for evening arrivals after the airport's security checkpoint has closed.

Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of security passes to non-traveling persons at any time.