Accessible Travel Services

Special Services for Accessible Travel

Special Services for Accessible Travel

Whatever Your Needs, We'll Get You There

Alaska Airlines strives to provide an optimal travel experience for our customers. In order to help us achieve this goal, we recommend the following of customers who need our assistance during travel:

  • Make reservations as early as possible. Services can be requested online or over the phone.
  • Let us know of any special requirements – at check-in, in the boarding area, and on the aircraft.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services, and present yourself at the departure gate 1 hour prior to departure.

Services We Provide

Blind and Low Vision

Services we can provide for travelers who are blind or have low vision include assistance to and from the boarding area and onboard the aircraft, and with carry-on items.

Learn more about our available Blind and Low Vision Services.

Deaf and Hard of Hearing

We are happy to establish an effective means of communication with travelers who are deaf or hard of hearing. Please notify our employees of any assistance requested.

Learn more about our Deaf and Hard of Hearing Services.

Developmental and Intellectual Disabilities

Alaska Airlines provides escort assistance to individuals who need help to and from the aircraft, and assistance between gates.

Learn more about our available Developmental and Intellectual Disabilities Services.

Wheelchair and Mobility

Available wheelchair and mobility services include escorted wheelchair assistance to the boarding area and aircraft door, transfer to/from the seat, and transport of personal mobility devices.

Learn more about our Mobility and Wheelchair Services.

Oxygen and Respiratory Devices

Transport and use of respiratory devices while on board may require advance notice and physician consent.

Learn more about Traveling with Oxygen and Respiratory Devices.

Service and Emotional Support Animals

Service and Emotional Support Animals are welcomed on board, but may require documentation depending on your destination and the type of support animal.

Learn more about transporting Service and Support Animals.


Other Services and Information

Learn about other services and information designed to ensure you enjoy a safe
and hassle-free travel experience.

  • Safety Assistants
  • Seating Accomodations
  • Customers Who Do Not Speak English
  • Medication
  • Peanut Allergies
  • Insecticides