Accessible Services Overview
Special Services for Accessible Travel
Whatever Your Needs, We'll Get You There
Alaska Airlines strives to provide an optimal travel experience for our customers. In order to help us achieve this goal, we recommend the following of customers who need our assistance during travel:
- Make reservations as early as possible. Services can be requested online or over the phone.
- Let us know of any special requirements – at check-in, in the boarding area, and on the aircraft.
- Arrive at the airport at least 2 hours prior to departure when requesting these services, and present yourself at the departure gate 1 hour prior to departure.
Services We Provide
Blind and Low Vision
Services we can provide for travelers who are blind or have low vision include assistance to and from the boarding area and onboard the aircraft, and with carry-on items.
Learn more about our available Blind and Low Vision Services.
Deaf and Hard of Hearing
We are happy to establish an effective means of communication with travelers who are deaf or hard of hearing. Please notify our employees of any assistance requested.
Learn more about our Deaf and Hard of Hearing Services.
Wheelchair and Mobility
Available wheelchair and mobility services include escorted wheelchair assistance to the boarding area and aircraft door, transfer to/from the seat, and transport of personal mobility devices.
Learn more about our Mobility and Wheelchair Services.
Service and Emotional Support Animals
Service and Emotional Support Animals are welcomed on board, but may require documentation depending on your destination and the type of support animal.
Learn more about transporting Service and Support Animals.
Other Services and Information
Learn about other services and information designed to ensure you enjoy a safe
and hassle-free travel experience.
- Safety Assistants
- Seating Accomodations
- Customers Who Do Not Speak English
- Peanut Allergies