Accessible services

At Alaska Airlines, we strive to make your travel experience as easy, safe, and comfortable as possible.

To help us offer you the best travel experience:

  • Make reservations as early as possible. You can request services online or over the phone.
  • Arrive at the airport at least 2 hours prior to departure when requesting these services.
  • Let us know of any special requirements—at check-in, in the boarding area, and on the aircraft.

Ventilators, respirators, and CPAP machines

We no longer require advance notice to use a personal ventilator, respirator, or CPAP machine while onboard. Please visit our onboard guide for information about using these, or other personal electronic devices, on our flights.

Portable oxygen concentrator (POC)

Guidelines

Portable oxygen concentrator service may be arranged for Alaska Airlines flight numbers 001-999, 2000-2999 and 3300-3499 only. For service on any codeshare or subcontractor flights, please contact the operating carrier directly.

While it is not necessary to provide advance notice that you will be using a POC, we strongly recommend 48 hours advance notice. Letting us know in advance will generally result in a smoother trip. Once your travel plans are confirmed, please call our dedicated accessible services line at 1-800-503-0101 so we may document that you will be using your approved POC during your flight.

You are required to provide (rented or owned) an approved POC, and know how to use it. We do not provide this equipment or provide instruction for its use.

You must bring an ample supply of fully charged batteries to power your POC for duration of the flight and ground connection time, plus one additional battery for unanticipated delays.

You must ensure that all extra batteries are properly protected from short-circuiting by having recessed battery terminals or by packaging the batteries so they do not contact metal objects, including the terminals of other batteries.

For questions regarding POC usage, please call our dedicated accessible services line at 1-800-503-0101 for assistance.

Physician consent form

Approved devices

Your POC may be identified by the manufacturer using part numbers, model numbers or kit numbers. Your POC may have been sold individually or in a kit. The kit part numbers may be different than the actual POC name and model number that is included in the kit.

At Alaska, we identify the name and model of the actual POC that has been approved by the FAA. Please use the identification from the label attached directly to the POC when identifying if your POC is approved for use in flight.

We accept the following oxygen concentrating devices on domestic and international flights:

  • AirSep models
    • Focus
    • Freestyle
    • Freestyle 5
    • Lifestyle
  • Delphi RS-00400
  • DeVilbiss Healthcare iGo
  • Inogen models
    • One
    • One G2
    • One G3
  • Inova Labs models (Also known as International Biophysics)
    • LifeChoice
    • LifeChoice Activox
  • Invacare Corporation models
    • SOLO 2
    • XPO2
    • XPO100
    • XPO100B
  • Oxlife Independence Oxygen Concentrator
  • Oxus RS-00400
  • Precision Medical EasyPulse
  • Respironics models
    • EverGo
    • SimplyGo
  • SeQual models
    • Eclipse
    • eQuinox (Model 4000)
    • Oxywell (Model 4000)
    • SAROS
      • SeQual SAROS may not be used during flight on Q400 aircraft. This model is too large to fit under the seat for use onboard. This model may be transported in the cabin as an assistive device and stowed in the overhead compartment.
      • Must be seated in window seats only for use inflight on 737 aircraft.
  • VBOX Trooper

Other POC brands and models may be carried in the cabin with the batteries removed, if they meet the carry-on size and weight requirements.

Onboard usage

You may use a POC during takeoff/landing as long as it remains stowed under seat in front of you

You may not occupy a bulkhead or emergency exit row, as your POC must be stored underneath the seat in front of you.

Accessible service phone number

Most of our services can be requested online, but if you need or prefer to talk to us directly, please call our dedicated accessible services line at 1-800-503-0101 (dial 711 for relay services).

Family member airport escort

If you prefer to have a family member escort you to and from your departure/arrival gate, please remember the following policies:

  • One or two adults, plus any children under age 13, will be allowed through the security checkpoint.
  • Each non-traveling person must obtain a security pass from the ticket counter in order to be allowed access through the security checkpoint.
  • Due to additional airport security, persons should allow up to two hours to obtain a security pass.
  • Security passes may not be available when traveling to/from Canada and Mexico due to customs and immigration requirements or for evening arrivals after the airport's security checkpoint has closed.

Please note: The Transportation Security Administration (TSA) has the authority to suspend issuance of security passes to non-traveling persons at any time.