Portable oxygen concentrator service may be arranged for Alaska Airlines flight numbers 001-999, 2000-2999 and 3300-3499 only. For service on any codeshare or subcontractor flights, please contact the operating carrier directly.
While it is not necessary to provide advance notice that you will be using a POC, we strongly recommend 48 hours advance notice. Letting us know in advance will generally result in a smoother trip. Once your travel plans are confirmed, please call our dedicated accessible services line at 1-800-503-0101 so we may document that you will be using your approved POC during your flight.
You are required to provide (rented or owned) an approved POC, and know how to use it. We do not provide this equipment or provide instruction for its use.
You must bring an ample supply of fully charged batteries to power your POC for no less than 150% of the duration of the flight and ground connection time for unanticipated delays. Electrical power ports may be available on some flights but must not be depended upon to power the device, and they are not a substitute for fully charged batteries.
You must ensure that all extra batteries are properly protected from short-circuiting by having recessed battery terminals or by packaging the batteries so they do not contact metal objects, including the terminals of other batteries.
For questions regarding POC usage, please call our dedicated accessible services line at 1-800-503-0101 for assistance.