Accessible Travel Services

Service and Emotional Support Animals

We welcome service and emotional support animals on Alaska Airlines. To ensure that both you and your service/emotional support animal travel easily and comfortably, please review the following information.

When traveling to Hawaii, there are additional entry requirements outlined in the
 Traveling with Service/Emotional Support Animals to Hawaii policy.

If you are traveling outside the United States, it is important to note that some countries have restrictions on animals transiting through or destined for their country. One of our Reservation Agents will be happy to talk over your travel plans with you to see if there are specific restrictions that may apply.

Service Animals

  • Please inform the Customer Service Agent upon arrival at the airport that you'll be traveling with a service animal so that we may account for all animals onboard the flight.
  • There is no additional charge to travel with a working service animal.
  • When accompanied by a service animal you may ship your animal's kennel as a checked bag free of charge.
  • Your service animal may sit at your feet, unless the service animal is too large and obstructs an aisle or other area used for emergency evacuations.
  • If you are traveling with a service animal we will do everything we can to seat you in a row with the most legroom.
  • We recommend choosing a window seat so the service animal is safe from foot traffic.
  • A harness, tag or vest indicating status as a service animal will be helpful in distinguishing them to airport personnel. However, credible verbal assurance that the animal is providing a service to assist with a disability will suffice, should an inquiry be made.
  • View a list of airport Animal Relief Areas.

Your service animal must occupy your own space and cannot be in a seat. Also, they cannot obstruct aisles or areas that must remain clear for emergency evacuation. If your service animal does not fit the area available, one of our Customer Service Agents will:

  • Find an alternate flight with more room for you and your service animal
  • If your service animal is not needed during the flight, we will transport your service animal in a crate that you provide, in the climate-controlled cargo area of the aircraft. The animal will be immediately returned to the traveler upon deplaning. There is no additional charge for service animals that travel in the cargo area of the aircraft.

Alaska Airlines will accept service animals-in-training provided all of the following conditions are met:

  • The service animal is being transported by a trainer to the new owner/handler's home.
  • The trainer can identify the new owner's/handler's name and home city.
  • The trainer can provide documentation on official letterhead noting the service animal has successfully completed training.

Emotional/Psychiatric Support Animals

You may travel with an emotional/psychiatric support animal in the cabin if you are a qualified individual with a disability and certain documentation requirements are met.

Prior to boarding, you must present current documentation to one of our Customer Service Agents. It must not be more than one year old and it must be on letterhead from a mental health professional or medical doctor who is treating your mental health-related disability. The letter must state the following:

  • That you have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders - Fifth Edition (DSM V)
  • That you need the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at your destination
  • The letter must come from a licensed mental health professional, you must be under his/her professional care.
  • The letter MUST contain the date, the mental health professional's or medical doctor's license, and the state or other jurisdiction in which it was issued.

All of the above specific criteria must be provided to accept your emotional/psychiatric support animal for travel in the passenger cabin. Advance notice is strongly recommended to ensure all paperwork is in order. When traveling with a service animal or an emotional/psychiatric support animal you are not permitted to sit in an emergency exit row.