Customer Service Commitment

Prompt Baggage Return

We understand the inconvenience when a bag does not arrive at your destination. Therefore, if your bag is delayed, we will do everything possible to locate it and reunite you with it as soon as possible. We will make every reasonable effort to return your bag within 24 hours, and in most cases we can do this within just a few hours. Should your checked bag not arrive for any reason, please let an Alaska Airlines Baggage Service Agent know right away so we can assist you.

We will compensate you for reasonable expenses that result due to delay in delivery as well as reimburse you for any fee charged to transport your bag in the rare event your bag is lost.

Always make sure your checked baggage is clearly marked (inside and out) with current identification, since that will often be used to determine your destination if your bag is delayed.

The local Alaska Airlines baggage service office will be in contact with you at least once a day for the first five days after your claim is filed. If your claim is not resolved within five days, it will be sent to Central Baggage Service for further handling. They can be contacted at 1-877-815-8253 from 7:00 a.m. to 7:00 p.m. (PT), daily or by mail at the address below:

Alaska Airlines Central Baggage Service
P.O. Box 68900-SEALZ
Seattle, WA 98168

If your exempt items are too large to carry onboard, you may want to consider using Alaska Airlines Air Cargo service to transport them.

There are many items that are not suitable in checked baggage and are therefore excluded from this liability. View the list of prohibited items, or contact Alaska Airlines Reservations for more information.